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CompTIA 220-1202 Exam Syllabus Topics:

Section	Weight	Objectives
Software Troubleshooting	23%	- Operating system troubleshooting 1. Fix application and driver errors 2. Resolve boot and startup issues 3. Troubleshoot performance problems - Security-related troubleshooting 1. Identify malware symptoms 2. Resolve unauthorized access issues 3. Recover compromised systems - Mobile and application troubleshooting 1. Troubleshoot mobile OS issues 2. Fix application crashes and freezes 3. Resolve connectivity problems
Operational Procedures	21%	- Backup and disaster recovery 1. Verify data integrity 2. Implement backup strategies 3. Perform disaster recovery procedures - Safety and compliance 1. Understand environmental impacts 2. Follow workplace safety procedures 3. Handle hazardous materials properly - Documentation and professionalism 1. Follow change management procedures 2. Maintain accurate documentation 3. Use professional communication skills
Security	28%	- Threat prevention 1. Secure end-user devices 2. Detect and remove malware 3. Prevent phishing and social engineering - Security fundamentals 1. Apply encryption technologies 2. Configure wireless security 3. Implement authentication and access controls - Security best practices 1. Apply least privilege principles 2. Perform data destruction and disposal 3. Implement physical security measures
Operating Systems	28%	- OS installation and configuration 1. Install and configure Windows 2. Configure macOS and Linux 3. Manage mobile operating systems - Windows tools and utilities 1. Use Task Manager and Device Manager 2. Use Command Prompt and PowerShell 3. Manage disks and partitions - File systems and maintenance 1. Manage file systems and permissions 2. Configure backup and recovery 3. Perform OS updates and upgrades

CompTIA A+ Certification Exam: Core 2 Sample Questions:

Question #1

A customer is unable to open some files on their system. Each time the customer attempts to open a file, the customer receives a message that the file is encrypted. Which of the following best describes this issue?

A. Phishing
B. Cryptominer
C. Keylogger
D. Ransomware

Reveal Solution Discussion 0

Correct Answer: D 🗳️

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Question #2

A user is seeing authentication errors in applications and certificate errors when browsing. A technician verifies the following:
* The gateway is reachable.
* The local server fileshares are accessible without issue.
Which of the following is the issue?

A. The firmware on the computer needs to be updated.
B. Another PC on the network is assigned a duplicate IP address.
C. The DHCP server has the IP listed as a bad address.
D. The device is experiencing time drift.

Reveal Solution Discussion 0

Correct Answer: D 🗳️

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Question #3

A technician is helping to create a desktop backup policy for the company. The requirements include ensuring that the backups work as intended and recovery is possible. Which of the following routine tasks should the technician include in the policy to meet these requirements? (Select two.)