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SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:

1. Which duties a dispatcher has at least - using Field Service Workforce Management? Choose the correct answer.

A) Assign Service Call to a technician. 2. Enter Customers Address into Master data. 3. Release Assignment
B) Assign Service Call to a technician. 2. Release Assignment. 3.Set Service Call 'technically complete'
C) Assign Service Call to a technician. 2.Release Assignment. 3. Set Service Call 'Financially complete'
D) Open Serive Call. 2.Create assignment reservation 3. Set Service Call 'Financially complete'
E) Assign Service Call to a technician. 2. Release Assignment. 3. Call technician

2. Which statements are wrong? Choose the correct answer.

A) Activities can belong to one service call only
B) One service call in ERP is always matched to only one assignment in the cloud
C) One service call in ERP is always matched to more than one assignment in the cloud
D) Activities can belong to more than one service call

3. What is the "workflow step" feature (mad( all correct options)? Choose Two correct answers.

A) This feature does not help with automatic time recording
B) With this feature. the technician only needs to set the service workflow step that he is currently at (e.g. travelling. working, break) and the app will automatically send GPS-location and time-stamps to the cloud
C) With this feature the dispatcher will see in the planning board in which step the technician currently is

4. What options does a technician have to record travel time against an activity in the SAP Service Management module app? Choose Three correct answers.

A) From the activity record after the workflow step is set to Finished
B) From the Efforts menu by selecting the Activity object type
C) From the activity menu by creating a manual entry
D) From the Home page menu by creating a manual entry
E) From the Equipment menu after checkout

5. Is it possible to trigger a sync-process each time you open the mobile app? Determine whether this statement is True or False.

A) True
B) False

Solutions: