CIS-ITSM - Certified Implementation Specialist - IT Service Management is an essential exam for ServiceNow CIS-Service Management certification, sometimes it will become a lion in the way to obtain the certification. Many candidates may spend a lot of time on this exam; some candidates may even feel depressed after twice or more failure. Right now you may need our CIS-ITSM dump exams (someone also calls CIS-ITSM exam cram). We believe if you choose our products, it will help you pass exams actually and also it may save you a lot time and money since exam cost is so expensive. ServiceNow CIS-ITSM exams cram will be your best choice for your real exam. We DumpExams not only offer you the best dump exams but also golden excellent customer service.
Topics to Cover
ServiceNow CIS-ITSM exam is based on the learnings, key topics, and activities encountered during ServiceNow implementations.
Following are the major modules, learning domain, sub-skills along with their weight-age in the examination, giving you a clear view of which topics and skills inclusive, you should focus on for the certification. Note: The list and details are not an all-inclusive content list. ServiceNow reserves the right to change and update the content (topics, sub-skills, and weight-age) at any point in time.
- Incident Management: 25%
- Configuration Management Database: 5%
- Problem Management: 10%
- Knowledge Management: 10%
- Change and Release Management: 25%
- Request Fulfillment Management: 25%
For each ITSM application, the candidate must know the following for each module
Architecture and Security Key tables used in applications Relationships among tables Roles and default access controls Primary application components including Scripts, Business Rules, etc Integration capabilities
Baseline Application Functionality Basic and advanced features in baseline installation New functionality and features added or changed State model and default process flow Basic and advanced operations performed by users and system
Proven Practices for Implementation Implementation approach to meet requirements to preserve upgradability, scalability, and maintainability Implementation solutions to work in conjunction with application functionality
Business Cases / Use Cases Value proposition KPIs and Benchmarks Appropriate features and functions basis business requirements
Based on the above-mentioned syllabus and their related weight-age, it is clear that there is no one topic a candidate should focus on or a candidate can leave while preparing for the examination. The candidate needs to go through and be proficient in every topic.
Scope
This certificate verifies the fundamental knowledge to become a development consultant ensuring if the candidate is skilled enough of practically applying the knowledge gained through pieces of training and practical experience of working within the projects.
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Target Audience
The Certified Implementation Specialist - IT Service Management Certification Exam is targeted to ServiceNow customers, Partners, sales engineers, and others interested in becoming a certified implementation specialist for the ServiceNow ITSM platform. This exam certifies the candidates are skilled enough for configuring, implementing, and maintaining the ServiceNow ITSM platform and applications.
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ServiceNow CIS-ITSM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Change Management | 20% | - Change scheduling, risk assessment, and implementation - Change success measurement and reporting - Change models, approval workflows, and policies - Change types: Standard, Normal, Emergency |
| Topic 2: Configuration Management Database (CMDB) | 5% | - CI identification, reconciliation, and normalization - CMDB data model, classes, and relationships - CMDB integration with ITSM processes |
| Topic 3: Integrations & Advanced Features | 10% | - Integration between ITSM applications - Service Operations Workspace configuration - Service Portfolio Management - Platform features: Workflows, Notifications, Reporting |
| Topic 4: Request Fulfillment & Service Catalog | 15% | - Request lifecycle, approval, and fulfillment processes - Service level agreements for requests - Service catalog design, items, and categories - Catalog variables, order guides, and workflows |
| Topic 5: Problem Management | 20% | - Known error and workaround management - Problem lifecycle, identification, and investigation - Problem resolution and closure processes - Root cause analysis and documentation |
| Topic 6: Incident Management | 30% | - Integration with CMDB and other ITSM modules - Configuration of incident properties, fields, and states - Assignment rules, escalation, and notifications - Incident lifecycle and process flow |
