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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following are functions of custom report creation in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

A) Custom reports creation is supported with a guided procedure
B) Custom calculated key figures are allowed
C) Custom reports can be created by sales employees
D) Custom reports require new data sources
E) Variable selection is possible

2. Which of the following objects are used as cost collectors when you release work tickets from SAP Cloud for Customer to SAP ERP?
Note: There are 2 correct answers to this question.

A) Internal order
B) Debit memo request
C) Contract
D) Sales order

3. Which field identifies a ticket as relevant for a field service scenario?

A) Scheduling relevant
B) Service organization
C) Division
D) Requires work

4. Which of the following prepackaged mashups exist for SAP Cloud for customer?

A) Hotmail
B) SAP Jam
C) Google Maps
D) Mind touch

5. Which data is synchronized bi-directionally between SAP Cloud for Customer and SAP CRM on premise?

A) Activity
B) The Report
C) Campaign
D) Maintenance plan

Solutions: