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The “SAP Certified Application Associate – SAP Service Cloud 2011 ” certification exam verifies that the candidate possesses fundamental knowledge and proven skills in SAP Service Cloud project implementation. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment.

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SAP Service Cloud Certification Exam Details:

Reference Books	C4H440, C4H510
Level	Associate
Passing Score	C_C4H510_04 - 63%
Number of Questions	80
Exam Code	C_C4H510_04
Schedule Exam	SAP Training
Sample Questions	SAP Service Cloud Certification Sample Questions
Exam Name	SAP Certified Application Associate - SAP Service Cloud 2011
Duration	180 mins
Exam Price	$550 (USD)

SAP C_C4H510_04 Exam Syllabus Topics:

Topic	Details
Topic 1	Leverage MS Excel with SAP Cloud for Customer reports Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations
Topic 2	Communication Channel and Knowledge Base Business roles and users, as well as set up data restrictions
Topic 3	Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration Service Elements and Notificationa
Topic 4	Setup Service Levels, Categories and define Work Distribution rules for Service Process Knowledge Base in SAP Service Cloud
Topic 5	Identify how to use personalization and extensibility, including mashups and custom business objects Explain Maintenance Plan & its usage in Service Tickets
Topic 6	Explain Contracts & Case Management in Service Tickets Explain Warranty Management & its usage in Service Tickets
Topic 7	Communication channels for Service Tickets Explain Registered Products & their usage in Service Tickets
Topic 8	Explain Installed Base & its usage in Service Tickets Identify the different Service Processes and their capabilities