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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| SAP Customer Experience Portfolio Overview | 20% | - SAP Commerce Cloud - SAP Customer Data Cloud - SAP Marketing Cloud / Emarsys - SAP Sales Cloud - SAP Service Cloud |
| Solution Architecture Fundamentals | 15% | - Customer Experience strategy and design - Architecture principles and methodologies |
| Project Delivery and Implementation | 15% | - Implementation lifecycle and planning - Performance and scalability - Solution deployment and operations |
| Integration and Extensibility | 25% | - SAP Integration Suite - SAP Business Technology Platform (BTP) integration - Data flow and system connectivity - Extensibility options and best practices |
| Customer Data and Governance | 15% | - Customer data management and identity - Compliance and data privacy - Data analytics and insights |
| Intelligent Enterprise and Innovation | 10% | - AI and automation in CX solutions - Emerging technologies and roadmap |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
Which of the following business values can be leveraged by the Design to Operate end-to-end process?
Note: There are 3 correct answers to this question.
- A. Accelerate time to market
- B. Reduce compliance costs and recalls
- C. Efficient procurement of components to build subassemblies
- D. Increase revenue from new products
- E. Ability to manage and track inbound deliveries
Correct Answer: A,C,E 🗳️
Which of the following are typical use cases for the Key User Tools in SAP Customer Experience solutions?
Note: There are 2 correct answers to this question.
- A. Screen adaptations for user interfaces
- B. Addition of extension fields
- C. Complex scenarios requiring business logic
- D. Execution of logic in an external system
Correct Answer: A,C 🗳️
You want to automate the build and deployment steps during development.
Which of the following steps are part of a CI/CD pipeline?
Note: There are 2 correct answers to this question.
- A. Continuous delivery
- B. Continuous inspection
- C. Continuous integration
- D. Continuous automation
Correct Answer: A,C 🗳️
You are executing the Lead to Cash end-to-end process for a discrete industry customer.
Which of the following subprocesses would you evaluate?
Note: There are 3 correct answers to this question.
- A. Customer consent management
- B. Campaign management
- C. Lead management
- D. Supplier contract management
- E. Warehouse management
Correct Answer: A,B,C 🗳️
Which of the following suite qualities is supported by SAP Master Data Integration?
- A. Coordinated lifecycle management
- B. Aligned domain models
- C. Embedded and cross-product analytics
- D. End-to-end business blueprints
Correct Answer: B 🗳️
