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Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Managing Assets | 5% | - Track asset history and maintenance - Maintain assets and asset relationships |
| Managing Work Orders | 23% | - Configure work order processes, types, and parameters - Manage work order lifecycle, line items, and milestones - Relate work orders, service appointments, and products |
| Configuring Mobility | 10% | - Configure Field Service mobile app settings - Enable mobile workflows and sign-off processes - Distinguish mobile app capabilities |
| Permissions and Sharing | 5% | - Configure permission sets and access - Manage territory visibility and sharing rules |
| Managing Inventory | 8% | - Manage products, consumption, and returns - Select inventory and price book models |
| Configuring Maintenance Plans | 5% | - Schedule recurring work - Design and implement maintenance plans |
| Managing Scheduling and Optimization | 28% | - Use dispatcher console and scheduling tools - Manage service appointment lifecycle and assignment - Configure scheduling policies and optimization rules - Set up operating hours and availability |
| Managing Resources | 16% | - Understand license types and deployment - Set up and manage crews and resource types - Manage time sheets, operating hours, and skills - Configure service territories and membership |
Salesforce Agentforce Field Service and Operations Consultant Sample Questions:
Universal Containers (UC) has enabled Salesforce Field Service and installed the managed package. UC wants to ensure thatTechnicians can update their own appointments' status using the Dispatcher console Gantt chart.
Which steps should the Consultant take to meet these requirements?
- A. Create Permission Sets and assign the Salesforce Field Service Resource Permission Set and Scheduling license to each Technician.
- B. Create Permission Sets and assign the Salesforce Field Service Mobile Permission Set to Service Resources.
- C. Create Permission Sets and assign the Salesforce Field Service Scheduling and Mobile Permission Sets to the Resource profile.
- D. Create Permission Sets and assign the Salesforce Field Service Admin Permission Set to Service Resources.
Correct Answer: A 🗳️
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What are two benefits of using the Salesforce Field Service mobile app instead of the Salesforce mobile app?
Choose 2 answers
- A. Offline access to Flows
- B. Agenda view of upcoming Service Appointments
- C. Customized navigation menu
- D. Native customer signature capture
Correct Answer: A,D 🗳️
Universal Containers (UC) is rolling out Inventory Management to better Manage parts and inventory. UC wants to automatically associate certain parts and Products to Work Orders upon creation based on the work to be performed.
How should the Consultant meet this requirement?
- A. Add Products to the Work Order Products Related List on the Work Type object.
- B. Add Products to the Products Required Related List on the Asset object.
- C. Add Products to the Products Required Related List on the Work Type object.
- D. Add Products to the Work Order Products Related List on the Asset object.
Correct Answer: C 🗳️
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Universal Containers (UC) wants to track the Asset lifecycle whenEquipment has been swapped out.
What should a Consultant recommend to meet this requirement?
- A. Add the Related Asset related list to the Asset Page and configure the Asset Relationship object.
- B. Add the field history tracking related list to the Asset Page and configure the Product Request object.
- C. Add the field history tracking related list to the Asset Page and configure the Asset RelationshipObject.
- D. Add the Related Asset related list to the Asset Page and configure the Product Request object.
Correct Answer: A 🗳️
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Universal Containers wants Technicians to create a follow-up Service Appointment if they are unable to complete a Work Order due toMissing inventory. What should a Consultant implement on the Work Order object to accomplish this?
- A. A custom button
- B. A Quick Action
- C. A Visualforce page
- D. A Macro
Correct Answer: B 🗳️
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