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ISEB ISEB-ITILV3F Exam Syllabus Topics:

ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:

Question 1

To add value to the business, what are the four reasons to monitor and measure?

A. Validate; Direct; Justify; Intervene
B. Manage; Monitor; Diagnose; Intervene
C. Plan; Predict; Report; Justify
D. Report; Manage; Improve; Extend

Question 2

Access Management is closely related to which other processes?

A. Availability Management only
B. Information Security Management and Availability Management
C. Information Security Management only
D. Information Security Management and 3rd line support

Question 3

Which of the following would you expect to find in a contract for an underpinning service?
1. Service vision and mission
2. Service description and scope
3. Responsibilities and dependencies

A. 1 and 3 only
B. 1 and 2 only
C. 2 and 3 only
D. None of the above

Question 4

Which of the following BEST describes a Service Request?

A. Anything that the customer wants and is prepared to pay for
B. Any request for change that is low risk and can be approved by the Change Manager without a CAB meeting
C. A request from a User for information or advice, or for a Standard Change
D. Any request or demand that is entered by a user via a Self-Help web-based interface

Question 5

Service Transition contains detailed descriptions of which processes?

A. Service Level Management, Service Portfolio Management, Service Asset and
Configuration Management
B. Service Asset and Configuration Management, Release and Deployment Management,
Request Fulfilment
C. Change Management, Capacity Management Event Management, Service Request
Management
D. Change Management, Service Asset and Configuration Management, Release and
Deployment Management

Solutions: