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WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Competency 4: Supply Chain Management | - Inventory management - Supply chain design and strategy - Sourcing and procurement - Logistics and distribution |
| Competency 5: Capacity Planning and Facility Layout | - Capacity planning strategies - Location analysis and decisions - Facility layout types (process, product, cellular, fixed-position) |
| Competency 7: Forecasting | - Qualitative forecasting methods - Forecast accuracy measures - Quantitative forecasting methods (moving averages, exponential smoothing) |
| Competency 6: Production Planning and Scheduling | - Material Requirements Planning (MRP) - Just-in-Time (JIT) and Kanban systems - Master Production Schedule (MPS) - Aggregate planning - Theory of Constraints (TOC) |
| Competency 2: Quality Management | - Malcolm Baldrige National Quality Award criteria - Total Quality Management (TQM) - Cost of quality (prevention, appraisal, internal/external failure) - Quality management philosophies (Deming, Juran, Crosby) |
| Competency 1: Operations Management Fundamentals | - Product and service design - Operations strategy and competitive priorities - History and evolution of operations management |
| Competency 3: Process Improvement and Problem Solving | - Lean operations and waste elimination - Six Sigma methodology - Cause-and-effect diagrams (fishbone diagrams) - Plan-Do-Study-Act (PDSA) cycle - Statistical Process Control (SPC) |
WGU Operations Management (C215, VDC2) Sample Questions:
Which two areas should managers consider in order to adapt to the business dynamics affecting their company?
Choose 2 answers
- A. Their influence over future legislation and regulations
- B. Their influence and leverage over suppliers
- C. Their advertising costs
- D. Their control over internal operations
Correct Answer: B,D π³οΈ
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What are two product system differences between the push and pull processes?
Choose 2 answers
- A. Pull initiates quality control.
- B. Push lowers cost due to overproduction.
- C. Push moves the product forward in anticipation for demand.
- D. Pull develops additional products.
- E. Pull eliminates excessive inventory.
- F. Push enhances employee relations.
Correct Answer: C,E π³οΈ
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Which continuous improvement method does Cpk measure?
- A. The most common measurement process
- B. What a process is capable of and how long it will take to conclude
- C. How close one is to a target and how consistent one is with the average performance
- D. Parts per million on the capability index
Correct Answer: C π³οΈ
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Which two capacity measurement concepts should a firm consider when conducting a location analysis?
Choose 2 answers
- A. Site considerations
- B. Throughput time
- C. Building employee relations
- D. Proximity to sources of supply
Correct Answer: A,D π³οΈ
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A company is experiencing an unusual amount of deliveries that are either late or an incorrect quantity.
Which type of system is used to identify and manage this type of problem?
- A. FMS (flexible manufacturing system)
- B. ERP (enterprise resource planning)
- C. MRP (material requirements planning)
- D. CRP (capacity requirements planning)
Correct Answer: C π³οΈ
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