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WGU Organizational-Behavior Exam Syllabus Topics:

WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. Management has noticed that the accounting work group is having difficulty because group members seem to be working in different directions. Which suggested action can the company take to increase group cohesiveness?

A) Have the group avoid competition with other groups
B) Give group rewards rather than individual rewards
C) Give individual rewards rather than group rewards
D) Establish more rigid role definition for group members

2. What is one of the six primary characteristics that define an organization's culture?

A) Political orientation
B) Aggressiveness
C) Competitor benchmarking
D) Team orientation

3. Which statement is true about groupshift?

A) It is a side-stepping technique.
B) It can be toward caution or toward risk.
C) It cannot be toward greater risk.
D) It is not a real-world phenomenon.

4. What defines acceptable standards of behavior that are shared by group members?

A) Group roles
B) Group norms
C) Group status
D) Group conformity

5. Three employees meet face-to-face to identify a problem and resolve it through open discussion. Which type of conflict resolution technique is this?

A) Devil's advocate
B) Compromising
C) Problem solving
D) Smoothing

Solutions: