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WGU Organizational-Behaviors-and-Leadership Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Individual Behavior in Organizations | - Perception
|
| Motivation | - Rewards and Performance
|
| Leadership | - Leadership Styles
|
| Organizational Culture and Change | - Managing Change
|
| Group Behavior and Team Dynamics | - Decision Making
|
| Conflict and Communication | - Conflict Management
|
WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:
1. Management has noticed that the accounting work group is having difficulty because group members seem to be working in different directions.
Which suggested action can the company take to increase group cohesiveness?
Select one.
A) Have the group avoid competition with other groups
B) Give group rewards rather than individual rewards
C) Give individual rewards rather than group rewards
D) Establish more rigid role definition for group members
2. Recognize how workplace politics influence behavior within an organization.
How do employees often respond when feeling threatened by organizational politics?
Choose 1 answer
A) With proactive behaviors
B) With high performance pressures
C) With defensive behaviors
D) With organizational investment
3. A company has restructured around teams but performance has not met expectations.
What should be the main evaluation criterion in an appropriate performance evaluation for supporting and improving the performance of teams?
Choose 1 answer
A) Team activities
B) Team members' attitudes
C) Team cooperativeness
D) Team results being tied to important goals
4. Which theory of motivation focuses on 5 levels of needs, and further separates those needs by lower-order needs and higher-order needs?
Choose 1 answer
A) McClelland's Theory of Needs
B) Two-Factor Theory
C) McGregor's Theory X and Theory Y
D) Maslow's Hierarchy of Needs Theory
5. Which conflict-resolution techniques might a manager use to control the level of conflict that has become dysfunctional?
Choose 1 answer
A) Authoritative command and roughing
B) Expansion of resources and confrontation
C) Superordinate goals and altering the structural variables
D) Roughing and compromise
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: C |



