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CompTIA PD1-001 Exam Syllabus Topics:

CompTIA PDI+ Beta Sample Questions:

Question 1

In a laser printer which of the following components uses a pressure roller?

A. Cleaner unit
B. Fuser unit
C. Charge unit
D. Developer unit

Question 2

A fuse is a component that:

A. opens when current exceeds its rating.
B. provides ground to the device.
C. switches on DC motors.
D. shields the device from external electrical interference.

Question 3

Which of the following is the purpose of the photoconductor cleaning blade?

A. To repair the photoconductor surface after a paper jam.
B. To polish the photoconductor surface after servicing.
C. To remove residual toner from the photoconductor.
D. To collect any oil deposits after servicing.

Question 4

A technician is called back to a client for an issue that was repaired the day before. The client is very upset that their unit is broken again. Which of the following is the BEST way to respond to the client on arrival?

A. The technician should show up at the clients site and avoid them completely until they have had a chance to look at the device and resolve the error. Then they should get the client; show them the now working device and how to use the device.
B. The technician should show empathy for the users situation and for the inconvenience to the user and/or their staff. The technician should then communicate that they will make every effort to resolve their issue as quickly as possible.
C. The technician should ask what the client did to the unit after they left, why it is broken again and what the client was doing to it to make it malfunction again. Ask the client to demonstrate exactly how they damaged the device.
D. The technician should show empathy for the users situation and the inconvenience that the downtime has caused. The technician should then advise the client that this device is very old and that they will continue to experience the problem until they upgrade to a new unit.

Question 5

Which of the fol owing components requires a tension pulley to remove excess slack on MOST machines?

A. Bearing
B. Belt
C. Gear
D. Roller

Solutions: