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Pegasystems PEGACPSA24V1 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Case Management	30%	- Routing Work 1. Configure custom routing logic 2. Route work to users and queues 3. Configure skill-based routing - Configuring Service Level Agreements (SLAs) 1. Configure Urgency and Goal, Deadline, and Passed Deadline intervals 2. Configure escalation actions - Designing a Case Life Cycle 1. Configure case processes and steps 2. Understand Case types and stages 3. Understand Case Hierarchies and Dependencies
Topic 2: User Experience	15%	- User Interface 1. Configure Views (List and Details) 2. Use repeating dynamic layouts 3. Apply visibility conditions and validation rules
Topic 3: Data and Integration	25%	- Data Relationships 1. Understand savable data pages 2. Configure data relationships (Case-to-Case, Case-to-Data) - Integration 1. Configure integration errors handling 2. Invoke external services (REST/Connectors) - Data Modeling 1. Create data objects 2. Configure field groups and repeating fields 3. Understand the relationship between Case types and Data objects
Topic 4: Application Development	30%	- Reporting 1. Create and configure Reports 2. Exposure properties for reporting - Debugging and Testing 1. Understand unit testing of rules 2. Use the Clipboard and Tracer - Application Design 1. Configure Microjourneys 2. Create and configure applications using App Studio 3. Manage application rules and ruleset versions