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Microsoft Lync 2013 Depth Support Engineer Sample Questions:

1. Your customer's Microsoft Lync Server 2013 environment is configured according to the following:
-Firewalls block all traffic between user subnets.
-Security policy prohibits any changes to firewall rules between user subnets. The customer reports that:
-Users can share their desktop with others on the same subnet.
-Users are unable to share their desktop between users on different subnets. You need to ensure that users can share their desktops between subnets. What should you do?

A) Disable Windows Firewall on the Front End Server.
B) Change the port range for Lync traffic.
C) Have the firewall team open media ports between each user subnet and the Edge server.
D) On the client computers, add an exception in Windows Firewall.

2. DRAG DROP
You are helping your customer perform a side-by-side migration from Microsoft Lync Server 2010 to Microsoft Lync Server 2013 Your customer's Lync environment currently includes the following:
-Lync Server 2010 Pool with two Enterprise Edition Front End servers
-Lync Server 2010 Mediation Server pool with one Mediation Server
-Lync Server 2010 Edge pool with one Edge Server
-Lync Server 2010 Audio/Video (A/V) pool with two A/V Servers
-Lync Server 2010 Monitoring and Archiving Server
-Lync Server 2013 Pool with three Enterprise Edition Front End servers and collocated Mediation Server pool
-Lync Server 2013 Persistent Chat server pool with two servers
-Lync Server 2013 Edge Server pool with two servers
-Two Session Initiation Protocol (SIP) trunks connected to Lync Server 2010 Mediation Server
-Two SIP trunks connected to Lync Server 2013 Front End Pool Mediation server pool Your customer moves a batch of users to Lync Server 2013. One user reports that when she escalates the IM conversation to an Audio/ Video conference with her colleague who is on Lync Server 2010, audio and video quality become choppy. She also reports that the bars change from green to orange to red. Users who are on Lync Server 2010 do not report any problems with audio or video quality. The Lync Server 2013 user reports that after a few minutes, everything starts working fine.You discover that the Lync 2013 user is using a home Wi-Fi connection. You start a Lync 2010 client on a test computer and sign in with a Lync Server 2010 test user account. You start a Lync 2013 client on a second test computer and sign in with a Lync Server 2013 test user account. You re-create the problem by using two test user accounts and collect the following information:
-log file from each client
-Lync events from each client
-log files from both Front End Server pools
-Lync Server event from Lync Server 2013 pool
-Network Monitor data on Edge Server
-Network Monitor data on the test computer that has Lync 2013 You need to analyze the logs and packet data to diagnose the problem. Which three steps should you perform in sequence? (To answer, move the appropriate three actions from the list of actions to the answer area and arrange them in the correct order.)

3. Your network environment includes Microsoft Lync Server 2013. You configure a Session Initiation Protocol (SIP) trunk to point to a Lync Mediation Server from an internet service provider (ISP). Media bypass is disabled. You attempt to forward calls to a mobile phone and receive the following message: "Cannot complete the transfer." You need to be able to forward calls to mobile phones. Which cmdlet should you use?

A) Set-CsTrunkConfiguration -EnableSessionTimer $True
B) Set-CsTrunkConfiguration -RTCPActiveCalls $True
C) Set-CsTrunkConfiguration -EnableReferSupport $False
D) Set-CsTrunkConfiguration -EnableBypass $True

4. You are a member of the CsAdministrator group that supports a Microsoft Lync Server 2013 datacenter. The datacenter consists of one pool named ConPool01. You implement Enterprise Voice. Some users still use desktop phones that are connected to the local Private Branch Exchange (PBX) to make and receive calls. Some users who have PBX desktop phones report that they can no longer make or receive calls with their desktop phones. You need to ensure that users can place calls from their desktop phones. What should you do?

A) In Voice Policy, select the Enable bandwidth policy override checkbox.
B) In Voice Routing, create a new Dial Plan.
C) On the Edge server, download the certificate chain and then restart the Lync services.
D) Validate configuration for the Line Uniform Resource Indicator (URI).

5. You administer a Microsoft Lync Server 2010 Standard Edition server in your network environment. You deploy a Microsoft Lync Server 2013 Standard Edition server. You want to migrate users from Lync Server 2010 to Lync Server 2013. You migrate a test account from Lync Server 2010 to Lync Server 2013. You start the Lync 2013 client on one of your test computers and start testing various modalities. During testing, you decide to test the Meet Now functionality in Lync 2013 client. Meet Now starts a conference
and fails to connect. You start Clslogging.exe. You generate a log that includes the following information:

You need to identify the cause of the issue. What should you do first?

A) Start WireShark and perform the Meet Now test again.
B) Click Show Call Flow Window.
C) Right-click the error message and select Go to nearest entry in trace viewer.
D) Open another log file from the Lync client in Snooper.

Solutions: