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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Integrations and Extensions | - Integration capabilities
|
| Topic 2: Oracle Fusion Service Overview | - Core Service Architecture
|
| Topic 3: Field Service and Dispatch | - Field service operations
|
| Topic 4: Service Request Management | - Customer interaction handling
|
| Topic 5: Reporting and Analytics | - Service analytics
|
| Topic 6: Knowledge Management | - Knowledge articles
|
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
1. Identify two correct statements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.
A) DCS is a visual development tool for creating applications in VBCS.
B) VBCS is a visual development tool for creating applications in DCS.
C) DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.
D) DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.
2. Which two are required to publish a completed Digital Customer Service (DCS) application?
A) a single "publish" action to complete the task
B) system administrator approval
C) nothing (DCS applications are always available to all users.)
D) moving the application to Staging and subsequently to Production status
3. Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.
A) Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and 'Resolution'.
B) Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.
C) Milestones are customizable by an administrator to include any number of organization-specific milestone types.
D) Milestones are commitments to handle SRs within certain timelines.
E) Milestones are actions on a service request (SR) that must be completed by a specific time.
4. Which two steps are needed to create a new business object in Digital Customer Service?
A) Map a Visual Builder Cloud Service business object to the object API.
B) Assign the new business object to a new component.
C) Assign the new business object to a page.
D) Assign object access roles to an administrative user.
5. Identify the sequence of steps you must follow to disable the Service Communication channels.
A) Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the "Enable" column in "Communication Channels".
B) Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the "Communication" option.
C) Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect the "Communication Channels" option.
D) Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options.
E) Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Select the "Disable" column in "Service entitlements"
Solutions:
| Question # 1 Answer: B,C | Question # 2 Answer: C,D | Question # 3 Answer: A,B,C | Question # 4 Answer: A,D | Question # 5 Answer: B |



