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Oracle 1Z0-1064-26 real answers - Oracle Fusion Service 2026 Implementation Professional

1Z0-1064-26
  • Exam Code: 1Z0-1064-26
  • Exam Name: Oracle Fusion Service 2026 Implementation Professional
  • Updated: Aug 13, 2026
  • Q & A: 79 Questions and Answers
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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionObjectives
Topic 1: Integrations and Extensions- Integration capabilities
  • 1. REST APIs and integration flows
    • 2. Third-party system integration
      Topic 2: Oracle Fusion Service Overview- Core Service Architecture
      • 1. Fusion Service data model and components
        • 2. Service request lifecycle management
          - Service Configuration Basics
          • 1. Basic setup and administration
            • 2. Security roles and access control
              Topic 3: Field Service and Dispatch- Field service operations
              • 1. Work order management
                • 2. Scheduling and dispatch rules
                  Topic 4: Service Request Management- Customer interaction handling
                  • 1. Communication templates and notifications
                    • 2. Omnichannel support processes
                      - Case and ticket handling
                      • 1. SLAs and escalation management
                        • 2. Creation, routing, and assignment rules
                          Topic 5: Reporting and Analytics- Service analytics
                          • 1. Dashboards and KPIs
                            • 2. Operational reporting
                              Topic 6: Knowledge Management- Knowledge articles
                              • 1. Search and recommendation usage
                                • 2. Creation and lifecycle management

                                  Oracle Fusion Service 2026 Implementation Professional Sample Questions:

                                  1. Identify two correct statements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.

                                  A) DCS is a visual development tool for creating applications in VBCS.
                                  B) VBCS is a visual development tool for creating applications in DCS.
                                  C) DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.
                                  D) DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.


                                  2. Which two are required to publish a completed Digital Customer Service (DCS) application?

                                  A) a single "publish" action to complete the task
                                  B) system administrator approval
                                  C) nothing (DCS applications are always available to all users.)
                                  D) moving the application to Staging and subsequently to Production status


                                  3. Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.

                                  A) Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and 'Resolution'.
                                  B) Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.
                                  C) Milestones are customizable by an administrator to include any number of organization-specific milestone types.
                                  D) Milestones are commitments to handle SRs within certain timelines.
                                  E) Milestones are actions on a service request (SR) that must be completed by a specific time.


                                  4. Which two steps are needed to create a new business object in Digital Customer Service?

                                  A) Map a Visual Builder Cloud Service business object to the object API.
                                  B) Assign the new business object to a new component.
                                  C) Assign the new business object to a page.
                                  D) Assign object access roles to an administrative user.


                                  5. Identify the sequence of steps you must follow to disable the Service Communication channels.

                                  A) Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the "Enable" column in "Communication Channels".
                                  B) Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the "Communication" option.
                                  C) Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect the "Communication Channels" option.
                                  D) Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options.
                                  E) Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Select the "Disable" column in "Service entitlements"


                                  Solutions:

                                  Question # 1
                                  Answer: B,C
                                  Question # 2
                                  Answer: C,D
                                  Question # 3
                                  Answer: A,B,C
                                  Question # 4
                                  Answer: A,D
                                  Question # 5
                                  Answer: B

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