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CompTIA 220-1202 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Software Troubleshooting | 23% | - Operating system troubleshooting
|
| Operational Procedures | 21% | - Backup and disaster recovery
|
| Security | 28% | - Threat prevention
|
| Operating Systems | 28% | - OS installation and configuration
|
CompTIA A+ Certification Exam: Core 2 Sample Questions:
1. A systems administrator logs in to a developer's machine to update the system and notices a performance issue. To troubleshoot the issue, the administrator attempts to open Task Manager multiple times, but it does not open. Which of the following is most likely the cause of this issue?
A) A software development application is running
B) The operating system has a malware infection
C) Windows Update Service is set to manual
D) A page file was moved to D:\ drive
2. A customer's laptop will not turn on. The customer is distraught and panicking because the laptop contains family pictures that can never be replaced. Which of the following communication techniques is most important for the technician to demonstrate in this situation?
A) The technician should project confidence and maintain a positive attitude
B) The technician should provide the customer with the appropriate SLA
C) The technician should be dressed in appropriate business casual attire
D) The technician should inform the customer about replacement options for an increased cost
3. A Microsoft OS laptop user requests an alternative log-in authentication method because they have forgotten their password multiple times. Which of the following should a technician enable to satisfy this request?
A) Single sign-on
B) Windows Hello
C) BitLocker
D) User Account Control
4. An employee is using a photo editing program. Certain features are disabled and require a log-in, which the employee does not have. Which of the following is a way to resolve this issue?
A) VPN connection
B) License assignment
C) Application repair
D) Program reinstallation
5. A technician is setting up a Windows server to allow remote desktop connections for multiple users. Which of the following should the technician configure on the workstation?
A) Computer Management
B) Ease of Access
C) User Accounts
D) Firewall
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: D |



