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Avaya 3303 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Maintenance and Troubleshooting | - System monitoring and performance tuning - Error handling and troubleshooting procedures |
| Topic 2: Campaign Management | - Campaign creation and configuration - Outbound dialing strategies and optimization |
| Topic 3: Reporting and Administration | - Reporting tools and analytics - User administration and security roles |
| Topic 4: System Installation and Configuration | - Installation prerequisites and environment setup - Core system configuration and integration |
| Topic 5: Avaya Proactive Contact Architecture | - System components and deployment architecture - Dialing modes and campaign processing flow |
Avaya Proactive Contact Implementation and Maintenance Sample Questions:
What does Native Voice and Data Transfer do?
- A. Allow a Blind Transfer to a Supervisor's phone.
- B. Allow a Supervised Transfer to a Supervisor's phone.
- C. Transfer voice and data from an outbound or blend Job to a blend or inbound job.
- D. Transfer voice and data from an outbound job to an outbound job.
A system operator is receiving errors on a porter process during every reboot/restart of Proactive Contact.Which two parameters, if mismatched, would cause this? (Choose two.)
- A. lines configured in dgswitch.cfg
- B. PORTS in master.cfg
- C. OPERATORS in master.cfg
- D. MAXHIDSLOTS in master.cfg
Which three features are available in soft-dialer? (Choose three.)
- A. Native Voice and Data Transfer (NVDT)
- B. Wait For Beep Detection
- C. Agent Owned Recall (AOR)
- D. Agent Blending
- E. List Sharing
Which two statements describe what the LATELIST/LATEMARK feature does? (Choose two.)
- A. Retain recall configuration data set on account on consecutive day's download.
- B. Retain historical calling statistics for the last five attempts on each phone on consecutive day'sdownloads (e.g. date and time of call and completion code).
- C. Copy missing records from the prior day's calling list to the newly downloaded calling list.
- D. Mark duplicate records as unable to be called.
- E. Retain the ENTRYDATE field on consecutive day's downloads, and if desired, mark a record un-callable after x days on the system.
In the Proactive Contact Analyst application, what is the default duration for which you get the data on non-monthly Agent Activity reports?
- A. three months plus the current month
- B. The current month
- C. six months plus the current month
- D. since the dialer was installed
