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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. What does Native Voice and Data Transfer do?

A) Allow a Blind Transfer to a Supervisor's phone.
B) Allow a Supervised Transfer to a Supervisor's phone.
C) Transfer voice and data from an outbound or blend Job to a blend or inbound job.
D) Transfer voice and data from an outbound job to an outbound job.

2. A system operator is receiving errors on a porter process during every reboot/restart of Proactive Contact.Which two parameters, if mismatched, would cause this? (Choose two.)

A) lines configured in dgswitch.cfg
B) PORTS in master.cfg
C) OPERATORS in master.cfg
D) MAXHIDSLOTS in master.cfg

3. Which three features are available in soft-dialer? (Choose three.)

A) Native Voice and Data Transfer (NVDT)
B) Wait For Beep Detection
C) Agent Owned Recall (AOR)
D) Agent Blending
E) List Sharing

4. Which two statements describe what the LATELIST/LATEMARK feature does? (Choose two.)

A) Retain recall configuration data set on account on consecutive day's download.
B) Retain historical calling statistics for the last five attempts on each phone on consecutive day'sdownloads (e.g. date and time of call and completion code).
C) Copy missing records from the prior day's calling list to the newly downloaded calling list.
D) Mark duplicate records as unable to be called.
E) Retain the ENTRYDATE field on consecutive day's downloads, and if desired, mark a record un-callable after x days on the system.

5. In the Proactive Contact Analyst application, what is the default duration for which you get the data on non-monthly Agent Activity reports?

A) three months plus the current month
B) The current month
C) six months plus the current month
D) since the dialer was installed

Solutions: