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Cisco 640-461 Exam Syllabus Topics:

Cisco Introducing Cisco Voice and Unified Communications Administration Sample Questions:

Question 1

What are two methods of viewing lost packet statistics for a call between two Cisco Unified IP Phone 7945 phones that are registered to Cisco Unified Communications Manager? (Choose two.)

A. During the call, press the Settings key, and then select Status > Call Statistics on one of the IP phones.
B. During the call, press the Settings key twice in succession on one of the IP phones.
C. During the call, press the Web Services key twice in succession on one of the IP phones.
D. Find the completed call in CDR Analysis and Reporting > CDR > Search > By User Extension.
E. Find the completed call in CDR Analysis and Reporting > System > Log Screens > Event Log.
F. Find the completed call in Cisco Unified Serviceability > Tools > Dialed Number Analyzer.

Question 2

Which standard protocol is utilized for signaling between the Cisco Unified Communications Manager Express router and the Cisco Unity Express module?

A. SIP
B. XCP
C. SCCP
D. HTEMS

Question 3

A voice engineer is updating a user extension in Cisco Unity Connection using the Sync Users option. Which two settings must be updated in Cisco Unified Communications Manager to successfully update the Cisco Unity Connection? (Choose two.)

A. user IP phone firmware
B. primary extension in the user profile
C. primary extension on the user device
D. UC profile in the user profile
E. primary MAC address of the IP phone
F. soft key template on the user device

Question 4

Which two choices are used to remove unassigned DN in Cisco Unified Communications Manager? (Choose two.)

A. Dialed Number Analyzer
B. dial rules
C. Route Plan Report
D. Bulk Administration

Question 5

Which method can be used to retrieve a call that is placed on hold from a Cisco IP phone?

A. call park
B. call hold
C. call slot
D. transfer call

Solutions: