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Cisco 642-832 real answers - Troubleshooting and Maintaining Cisco IP Switched Networks (TSHOOT)

642-832
  • Exam Code: 642-832
  • Exam Name: Troubleshooting and Maintaining Cisco IP Switched Networks (TSHOOT)
  • Updated: Oct 01, 2026
  • Q & A: 70 Questions and Answers
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Cisco 642-832 Exam Syllabus Topics:

SectionObjectives
Topic 1: Layer 2 Technologies- Spanning Tree Protocol (STP)
  • 1. Port states and convergence problems
    • 2. STP root bridge issues
      - VLANs and Trunking Troubleshooting
      • 1. 802.1Q trunk configuration issues
        • 2. VLAN membership and access port problems
          Topic 2: Infrastructure Services and Maintenance- Device Management
          • 1. Remote access (SSH/Telnet) issues
            • 2. SNMP and Syslog troubleshooting
              - IP Services Connectivity
              • 1. DHCP and DNS resolution problems
                Topic 3: Layer 3 Routing Technologies- OSPF Troubleshooting
                • 1. Area mismatch and route propagation issues
                  • 2. Neighbor adjacency failures
                    - EIGRP Troubleshooting
                    • 1. DUAL algorithm and route selection issues
                      • 2. Neighbor relationships
                        Topic 4: IP Services- First Hop Redundancy Protocols
                        • 1. HSRP active/standby failures
                          - NAT and ACL Issues
                          • 1. ACL blocking legitimate traffic
                            • 2. NAT overload configuration errors

                              Cisco Troubleshooting and Maintaining Cisco IP Switched Networks (TSHOOT) Sample Questions:

                              Question #1

                              Topic 7, Ticket 5 : NAT ACL
                              Topology Overview (Actual Troubleshooting lab design is for below network design)
                              Client Should have IP 10.2.1.3
                              EIGRP 100 is running between switch DSW1 & DSW2
                              OSPF (Process ID 1) is running between R1, R2, R3, R4
                              Network of OSPF is redistributed in EIGRP
                              BGP 65001 is configured on R1 with Webserver cloud AS 65002
                              HSRP is running between DSW1 & DSW2 Switches
                              The company has created the test bed shown in the layer 2 and layer 3 topology exhibits.
                              This network consists of four routers, two layer 3 switches and two layer 2 switches.
                              In the IPv4 layer 3 topology, R1, R2, R3, and R4 are running OSPF with an OSPF process number 1.
                              DSW1, DSW2 and R4 are running EIGRP with an AS of 10. Redistribution is enabled where necessary.
                              R1 is running a BGP AS with a number of 65001. This AS has an eBGP connection to AS 65002 in the
                              ISP's network. Because the company's address space is in the private range.
                              R1 is also providing NAT translations between the inside (10.1.0.0/16 & 10.2.0.0/16) networks and outside
                              (209.65.0.0/24) network.
                              ASW1 and ASW2 are layer 2 switches.
                              NTP is enabled on all devices with 209.65.200.226 serving as the master clock source.
                              The client workstations receive their IP address and default gateway via R4's DHCP server.
                              The default gateway address of 10.2.1.254 is the IP address of HSRP group 10 which is running on DSW1
                              and DSW2.
                              In the IPv6 layer 3 topology R1, R2, and R3 are running OSPFv3 with an OSPF process number 6.
                              DSW1, DSW2 and R4 are running RIPng process name RIP_ZONE.
                              The two IPv6 routing domains, OSPF 6 and RIPng are connected via GRE tunnel running over the
                              underlying IPv4 OSPF domain. Redistrution is enabled where necessary.
                              Recently the implementation group has been using the test bed to do a `proof-of-concept' on several
                              implementations. This involved changing the configuration on one or more of the devices. You will be
                              presented with a series of trouble tickets related to issues introduced during these configurations.
                              Note: Although trouble tickets have many similar fault indications, each ticket has its own issue and
                              solution.
                              Each ticket has 3 sub questions that need to be answered & topology remains same.
                              Question-1 Fault is found on which device,
                              Question-2 Fault condition is related to,
                              Question-3 What exact problem is seen & what needs to be done for solution


                              Client is unable to ping IP 209.65.200.241

                              Reveal Solution  Discussion  0

                              Correct Answer:

                              Solution Steps need to follow as below:
                              When we check on client 1 & Client 2 desktop we are not receiving DHCP address from R4 Ipconfig ----Client will be receiving IP address 10.2.1.3
                              IP 10.2.1.3 will be able to ping from R4 , R3, R2, R1
                              Look for BGP Neighbourship Sh ip bgp summary ----- State of BGP will be in established state & will be able to receive I prefix
                              (209.65.200.241)
                              As per troubleshooting we are able to ping ip 10.2.1.3 from R1 & BGP is also receiving prefix of webserver & we are able to ping the same from R1. Further troubleshooting needs to be done on R1 on serial 0/0/1
                              Check for running config. i.e sh run for interface serial 0/0/1..

                              !

                              !
                              From above snapshot we are able to see that IP needs to be PAT to serial 0/0/1 to reach web server IP
                              (209.65.200.241). But in access-list of NAT IP allowed IP is 10.1.0.0/16 is allowed & need 10.2.0.0 /16 to
                              As per troubleshooting we are able to ping ip 10.2.1.3 from R1 & BGP is also receiving prefix of web server & we are able to ping the same from R1. Its should be checked further for running config of interface for stopping
                              Change required: On R1, In natting we need to add client IP address for reachability to server.
                              So in ticket Answer to the fault condition will be as below for

                              Question #2

                              The implementations group has been using the test bed to do a `proof-of-concept'. After several changes to the network addressing, routing schemes, a trouble ticket has been opened indicating that the loopback address on R1 (2026::111:1) is not able to ping the loopback address on DSW2(2026::102:1).
                              Use the supported commands to isolated the cause of this fault and answer the following questions.
                              On which device is the fault condition located?

                              • A. DSW2
                              • B. ASW2
                              • C. R2
                              • D. R4
                              • E. ASW1
                              • F. R1
                              • G. R3
                              • H. DSW1
                              Reveal Solution  Discussion  0

                              Correct Answer: C  🗳️

                              Question #3

                              The implementations group has been using the test bed to do a `proof-of-concept' that requires both Client 1 and Client 2 to access the WEB Server at 209.65.200.241. After several changes to the network addressing, routing scheme, DHCP services, NTP services, layer 2 connectivity, FHRP services, and device security, a trouble ticket has been opened indicating that Client 1 cannot ping the 209.65.200.241 address.
                              Use the supported commands to isolated the cause of this fault and answer the following questions.
                              The fault condition is related to which technology?

                              • A. IPv6 OSPF Routing
                              • B. IP NAT
                              • C. NTP
                              • D. IPv4 OSPF Routing
                              • E. IPv4 layer 3 security
                              • F. BGP
                              • G. IPv4 OSPF Redistribution
                              Reveal Solution  Discussion  0

                              Correct Answer: D  🗳️

                              Question #4

                              The implementations group has been using the test bed to do a `proof-of-concept' that requires both Client 1 and Client 2 to access the WEB Server at 209.65.200.241. After several changes to the network addressing, routing scheme, DHCP services, NTP services, and FHRP services, a trouble ticket has been opened indicating that Client 1 cannot ping the 209.65.200.241 address.
                              Use the supported commands to isolated the cause of this fault and answer the following questions.
                              What is the solution to the fault condition?

                              • A. In Configuration mode, using the interface port-channel 13, port-channel 23, then configure switchport trunk none allowed vlan none followed by switchport trunk allowed vlan 10,200 commands.
                              • B. In Configuration mode, using the interface port-channel 13 command, then configure switchport trunk allowed vlan none followed by switchport trunk allowed vlan 20,200 commands.
                              • C. In Configuration mode, using the interface port-channel 23 command, then configure switchport trunk allowed vlan none followed by switchport trunk allowed vlan 20,200 commands.
                              • D. In Configuration mode, using the interface port-channel 23, port-channel, then configure switchport trunk allowed vlan none followed by switchport trunk allowed vlan 10,20,200 commands.
                              Reveal Solution  Discussion  0

                              Correct Answer: A  🗳️

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                              Question #5

                              The implementations group has been using the test bed to do a `proof-of-concept' that requires both Client 1 and Client 2 to access the WEB Server at 209.65.200.241. After several changes to the network addressing, routing scheme, DHCP services, NTP services, layer 2 connectivity, FHRP services, and device security, a trouble ticket has been opened indicating that Client 1 cannot ping the 209.65.200.241 address.
                              Use the supported commands to isolated the cause of this fault and answer the following questions.
                              What is the solution to the fault condition?
                              Client is unable to ping IP 209.65.200.241

                              • A. Under the EIGRP process, delete the network 10.1.4.0 0.0.0.255 command and enter the network
                                10.1.4.4 0.0.0.252 and 10.1.4.8 0.0.0.252 commands.
                              • B. Disable auto summary on the EIGRP process
                              • C. Enable EIGRP on the FastEthernet0/0 and FastEthernet0/1 interface using the no passive- interface command.
                              • D. Change the AS number on the EIGRP routing process from 1 to 10 to much the AS number used on DSW1 and DSW2.
                              Reveal Solution  Discussion  0

                              Correct Answer: D  🗳️

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