How to study the Cisco 820-605: Cisco Customer Success Manager Exam
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Introduction to Cisco 820-605: Cisco Customer Success Manager Exam
This 820-605 exam test would test Field Engineers on their understanding of the FlexPod approach. This evaluation measures the candidate's awareness of configuring the FlexPod solution components and involves handling and troubleshooting certain components in a practical multi-hypervisor network. Around the same time, this analysis assesses the candidate's understanding of how the FlexPod approach aligns with the data center design.
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Cisco 820-605 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Customer Success Management | 20% | - Customer engagement and relationship building - Usage data interpretation and analysis - Continuous value orchestration |
| Topic 2: Renewals and Expansion | 15% | - Renewal strategies and processes - Identifying expansion opportunities - Driving customer loyalty and growth |
| Topic 3: Customer Success Industry Knowledge | 15% | - Value realization and business outcomes - Customer Success trends and market dynamics - Customer lifecycle management |
| Topic 4: Success Plan Creation | 25% | - Success planning and goal setting - Stakeholder engagement and alignment - Customer journey mapping |
| Topic 5: Barrier Management | 25% | - Identifying adoption barriers - Overcoming resistance and technical hurdles - Developing barrier removal strategies |
Cisco Customer Success Manager Sample Questions:
What is a common indicator of customer health?
- A. number of services purchased
- B. customer satisfaction metric
- C. amount of money spent on the solution
- D. number of licenses purchased
Correct Answer: B 🗳️
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What are two operational barriers to adoption in an organization? (Choose two.) lack of skills
- A. new product sales motion
- B. organizational announcements
- C. Insufficient understanding of benefits
- D. hiring practices
Correct Answer: A,C 🗳️
From a Customer Success perspective, why should the customer's health be monitored?
- A. to give the customer valuable insight so they can automatically renew critical services on time
- B. to provide the opportunity to address any changes in the customer's experience around the solution
- C. to identify unused licenses so they can be addressed via a service improvement plan
- D. to directly enable renewals
Correct Answer: B 🗳️
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What is the best reason for documenting your customer's success?
- A. To provide expansion opportunities for your sales team
- B. To document roles and responsibilities for your project management
- C. To provide awareness of the value achieved by the customer's purchased solution
- D. To establish KPI's that measure the success of your company's business
Correct Answer: C 🗳️
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What are two barriers of adoption in an organization? (Choose two.)
- A. new product sales motion
- B. implementation issues
- C. organizational announcements
- D. lack of knowledge on solution
- E. hiring practices
Correct Answer: B,D 🗳️
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