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SAP C-C4C14-1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Request Processing | - Service orders and notifications - Service request management |
| Topic 2: Service Contract and Resource Management | - Resource and scheduling setup - Service contract configuration |
| Topic 3: SAP Service Cloud Overview | - Understanding SAP Service Cloud concepts - Solution architecture and capabilities |
| Topic 4: Service Analytics and Integration | - Integration with other SAP solutions - Reporting and analytics |
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
1. Which of the following functions can you perform using the language adaptation tool?
A) Translate notes entered by a user
B) translate action buttons
C) Translate work center and view labels
D) Translate extension field labels
2. Which of the following tasks can you perform using the fine-tuning activity for service processing? Note:
There are 2 correct answers to this question.
A) Assign tickets to the last processor
B) Create or delete custom channels
C) Manage business tasks for employee support
D) Disable the profanity check for outbound responses
3. To which objects can you add an installed base? Note: There are 2 correct answers to this question.
A) Visit
B) Contract
C) Ticket
D) Maintenance plan
4. In what facet can you maintain counter readings?
A) Contracts
B) Maintenance Plan
C) Items
D) Measurements
5. How do you create an assignment for a service technician in SAP Service Cloud?
A) Use a ticket routing rule
B) Use the Resource Scheduler
C) Use a time report
D) Use SAP Multi-resource Scheduling
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C,D | Question # 3 Answer: B,D | Question # 4 Answer: B | Question # 5 Answer: B |
