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IBM Application Integration Middleware L1 Support Application Development Sample Questions:
1. As a L1 support professional there are numerous Problem Management Record (PMR) tools that canbeutilized. When should Assist On Site (AOS) be used instead of IBM Support Assistant (ISA)?
To:
A) remote log-in to a client's machine to assist in gathering log files
B) run diagnostic tools
C) search numerous databases concurrently
D) collect the correct set of documentation
2. What is the purpose of the externally available IBM Support Assistant (ISA) tool? It is an IBM tool:
A) to open an Enhancement Request.
B) for the customer entitlement process.
C) where customers are able to download software products.
D) that helps customers find answers and resolve issues with IBM software products.
3. On EcuRepwhat file action for the problem analysis section is valid?
A) Explore
B) Search Files
C) Log analyzer
D) IBM Thread and Monitor Analyzer
4. A L1 support professional has worked on a Severity 1 Problem Management Record (PMR). The root cause of the issue has not yet been identified. The PMR is now being worked by two different L2 teams. A new set of documentation has arrived and triggered a new secondary onto the country FrontEnd queue.
Which one of the following is an appropriate course of action for the L1 support professional?
Verify that the new documentation is readable.
A) Call generate another secondary onto the country FrontEnd queue while reviewing the documentation to try to identify the cause of the problem and Re-queue the new secondary PMR directly using the Automatic Queue Selection (AQS) to route it.
B) Call generate a secondary onto one of the Backend L2 team's entry queue and Re-queue the new secondary to the other L2 team's entry queue.
C) Review the documentation to try to identify the cause of the problem. Re-queue the new secondary PMR directly to the queue on which the Primary resides.
D) Review the documentation to try to identify the cause of the problem. Re-queue the new secondary PMR directly using the Automatic Queue Selection (AQS) to route it.
5. Prior to transferring a FrontEnd Problem Management Record (PMR) to the BackEnd , a problem summary should be added to the PMR. The FrontEnd process uses the term BEDANT to describe the mandatory information that must be included in the problem summary.
What does the T in BEDANT stand for?
A) Target
B) Transaction data
C) Transfer
D) Test Case
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: D |



