Topics of Certified Implementation Specialist - Field Service Management (CIS-FSM) Exam

Topics of CIS-FSM exam dumps are as follows:

Field Service Management Fundamentals

Map Pages
Data Collection Process, Widgets, and Dashboards
Appointment Booking
Planned Maintenance for Field Service
Work Order Management
Field Agent Activities (Mobile & Desktop)
Scheduling and Dispatch
Reporting & Performance Analytics for Field Service

Implementation Planning

Field Service Management Solution
Field Service Management Implementation Good Practices
Field Service Industry Good Practices

Implementing Field Services Processes

Configuring Time Recording
Configuring Work Order Creation
Configuring Field Service Business Process, Assignment, and Add-ons
Foundation Data
Optimizing Scheduling, Dispatch, and Inventory Operations
Configuring Field Service Mobile

Field Service Management Engagement Readiness

Planning (i.e. MID Server Requirements and Specifications)
Field Service Management Solution (i.e. Business Value, Definition, Positioning)
Operationalizing IT (i.e. MID Server and Field Service Management Dashboards, Benefits)

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ServiceNow CIS-FSM Exam Syllabus Topics:

Topic	Details
Topic 1	Use industry good practice for an FSM implementation: The exam will test your knowledge of established best practices for setting up and using FSM software effectively.
Topic 2	Create a Questionnaire and a Targeted Communication: This section focuses on building surveys to gather data and crafting communication plans for impacted users.
Topic 3	Set-up FSM configuration: This covers the initial setup of the FSM application, including defining user roles, permissions, and system settings.

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-fsm-blueprint.pdf