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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

1. In order to improve the overall customer experience it is important to get:

A) Customer feedback.
B) None of the above.
C) Sales projections.
D) Sales figures.

2. Prioritising tasks means:

A) Deciding which tasks need to be done immediately and which can wait.
B) Using your best marketing material.
C) Spending longer on the first task that you have to do in the day.
D) Telling which customer is going to be served next.

3. An employee who has the skills to deal effectively in customer facing roles within the business is called a:

A) Trained salesperson.
B) Customer focused professional.
C) Customer service professional.
D) Effective customer professional.

4. Email communication is effective because it is:

A) Expensive.
B) Suitable for global markets.
C) Possible to trace.
D) None of the above.

5. A customer who is talkative and interested more in opinion than facts when making a purchase would be classed as an:

A) Authoritative type.
B) Analytical type.
C) Relaxed type.
D) Amiable type.

Solutions: