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EMC E20-918 real answers - IT-as-a-Service Expert Exam for Cloud Architects

E20-918
  • Exam Code: E20-918
  • Exam Name: IT-as-a-Service Expert Exam for Cloud Architects
  • Updated: Sep 04, 2026
  • Q & A: 98 Questions and Answers
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EMC E20-918 Exam Syllabus Topics:

SectionObjectives
Topic 1: Cloud Computing Fundamentals- Cloud architecture concepts
  • 1. Multi-tenant architecture design
    • 2. Virtualization and abstraction layers
      - Cloud service models
      • 1. IaaS, PaaS, SaaS concepts
        • 2. IT-as-a-Service principles
          Topic 2: Cloud Infrastructure Design- Network design in cloud
          • 1. Secure connectivity and segmentation
            • 2. Virtual networking concepts
              - Compute and storage design
              • 1. Resource pooling and allocation
                • 2. Scalability and elasticity planning
                  Topic 3: Security and Governance- Cloud security fundamentals
                  • 1. Data protection strategies
                    • 2. Identity and access management
                      - Compliance and governance
                      • 1. Audit and compliance monitoring
                        • 2. Policy enforcement in cloud
                          Topic 4: Service Orchestration and Automation- Cloud automation tools
                          • 1. Workflow orchestration
                            • 2. Infrastructure as Code concepts
                              - Service lifecycle management
                              • 1. Service catalog management
                                • 2. Provisioning and de-provisioning
                                  Topic 5: Cloud Operations and Optimization- Monitoring and performance management
                                  • 1. Resource utilization tracking
                                    • 2. Performance tuning strategies
                                      - Cost optimization
                                      • 1. Capacity planning
                                        • 2. Cost allocation and chargeback models

                                          EMC IT-as-a-Service Expert Exam for Cloud Architects Sample Questions:

                                          Question #1

                                          The human resources division of your organization is planning to deploy their health and benefits application into the corporate hybrid cloud. The goal is to provide off-site employees access to their records data from a centralized resource that is protected by the organization's security and compliance guidelines.
                                          The manager of the human resources division would prefer to pay for the use of this application with no fixed guarantee, paying for only the resources consumed.
                                          Which VMware vCenter Chargeback cost model would best fit the needs of the human resources division?

                                          • A. Utilization-based
                                          • B. Resource-based
                                          • C. Fixed
                                          • D. Allocation-based
                                          Answer: A
                                          Question #2

                                          The first phase of new ITaaS service introduces the offering to 10% of the engineering organization. The IT organization leverages the management tools used in their traditional data center processes to provide visibility into silos and control of the infrastructure. They also have adapted some ITSM concepts as a framework for their management practices.
                                          During the initial phase of the service deployment, a problem was encountered in one of the VMs.
                                          The IT organization is concerned about the extensive amount of time and resources spent determining the cause of the issue.
                                          What is the most likely reason it takes more time than expected to resolve the problem?

                                          • A. The complex nature of orchestration and automation makes problem identification and root cause analysis unlikely.
                                          • B. The expertise of the service desk personnel is inadequate to properly handle service related issues
                                          • C. The legacy management tools do not have the capability to provide a holistic view of the service instance
                                          • D. The cultural hurdles that span organizational silos have not been addressed and resolved.
                                          Answer: C
                                          Question #3

                                          An IT organization is currently 80% virtualized and the CIO is planning for the transition to ITaaS. The organization has already experienced significant savings due to virtualization. Senior executives are concerned that ITaaS requires additional software licenses and additional headcount, both at significant cost.
                                          How can the CIO convince senior management of the savings potential with ITaaS?

                                          • A. Propose that the CMDB and orchestration tool will decrease the cost of service management
                                          • B. Explain to senior management that there will not be any additional skill sets required for the ITaaS initiative
                                          • C. Show how the service catalog and orchestration tools can be viewed in the context of "cost to serve" to provide immediate business value
                                          • D. Explain that the service catalog can be a mechanism for controlling cost by influencing LOB/consumer behavior through showback/chargeback
                                          Answer: D
                                          Question #4

                                          A large service provider is designing a solution to protect itself against malicious content, such as viruses in a SOAP attachment, and denial of service attacks.
                                          Which type of firewall is most appropriate for their needs?

                                          • A. XML
                                          • B. Federated
                                          • C. Linked VPNs
                                          • D. Reverse proxy servers
                                          Answer: A
                                          Question #5

                                          Refer to Scenario 4.
                                          A construction firm with a substantially virtualized IT infrastructure wishes to consider cloud
                                          enablement next, as part of its logical progression to ITaaS.
                                          As a first step, the firm plans to transition one relatively low-risk service -- daily backup -- to a public CSP. The existing backup strategy involves array-based cloning, followed by backup of the clones with dedicated servers. The system is functional; however, since the backup target device is due for a technology refresh, the firm is open to alternatives.
                                          In evaluating alternatives, the key consideration is the ability to meet backup windows for daily incremental backups during the work week.
                                          As advisor to this firm, you have conducted a quick assessment of the candidate applications and storage involved in daily backups. Relevant details are presented in the exhibit.
                                          Another evaluation point is the completion time for weekly full backups to the cloud service provider. Which would have the most favorable impact on full backup speed?

                                          • A. Low IOPS per GB for volumes
                                          • B. Source-based deduplication
                                          • C. Target-based deduplication
                                          • D. Low growth rate for volumes
                                          Answer: B

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