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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. How many types of groups are there by default?

A) 2
B) 4
C) 5
D) 3

2. What are the ways that you can place a call through Genesys Cloud? (Choose two.)

A) Use the Make Call button.
B) Use the Call History.
C) Use the .NET Client.
D) Use the built-in Dialpad.

3. If you want all your Edges in an Edge group to use the same WebRTC phone trunk, where should you configure that?

A) In the Edges configuration Network Interfaces tab, select Use the following trunks under the External Trunks section.
B) In the Edge Groups configuration Network Interfaces tab, select Inherit from Edge Group under the Phone Trunks section
C) In the Edges configuration Network Interfaces tab, select Use the following trunks under the Phone Trunks section.
D) In the Edges configuration Network Interfaces tab, under the Phone Trunks section, select Inherit from Edge Group and then select WebRTC phone trunk for the respective Edge group.

4. Which protocol is used for transporting Digitized Audio?

A) UDP
B) SIP
C) RTP
D) TCP

5. Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?

A) Genesys Cloud 1
B) Genesys Cloud 2
C) Genesys Cloud 4
D) Genesys Cloud 3

Solutions: