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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. What is the main advantage of using an "active-active" disaster recovery configuration over an "active- passive" one?

A) Active-active is simpler to configure and maintain.
B) Active-active does not require data replication.
C) Active-active utilizes all resources during normal operation, providing better cost efficiency and load distribution.
D) Active-active guarantees zero data loss.

2. For a predictive dialer campaign, which algorithm parameter is most crucial to optimize in order to balance agent utilization and minimize the number of abandoned calls (where a person answers but no agent is available)?

A) The call transfer time.
B) The dialing ratio (number of lines dialed per available agent).
C) The average call duration.
D) The time zone of the numbers being dialed.

3. A customer's business requires that all interactions (calls, chats, emails) for a single customer case are logically grouped together, regardless of the channel or time. Which AICC capability is designed specifically for this purpose?

A) Interaction Correlation
B) IVR Self-Service
C) Skill-Based Routing
D) Call Recording

4. When implementing a virtualized AICC environment, which resource is often over-provisioned initially, leading to inefficiency?

A) Storage Capacity
B) Memory (RAM)
C) Network Interface Cards (NICs)
D) CPU Cores

5. In a SIP-based AICC system, what is the purpose of the "SIP REGISTER" message?

A) To transfer a call to another extension.
B) To initiate a new call.
C) To allow a SIP endpoint (like an IP phone) to inform the SIP server of its current network location.
D) To indicate that a call has been answered.

Solutions: