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Huawei H21-287_V1.0 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Huawei AICC Product Features | - Operations and Management
|
| Topic 2: AICC Industry Trends and Market Opportunities | - AI Contact Center Industry Background
|
| Topic 3: AICC Solution Design and Scenarios | - Solution Planning
|
| Topic 4: Huawei AICC Solution Overview | - Product Portfolio
|
| Topic 5: Project and Sales Capability | - Presales Methodology
|
Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
What is the main advantage of using an "active-active" disaster recovery configuration over an "active- passive" one?
- A. Active-active is simpler to configure and maintain.
- B. Active-active does not require data replication.
- C. Active-active utilizes all resources during normal operation, providing better cost efficiency and load distribution.
- D. Active-active guarantees zero data loss.
Correct Answer: C 🗳️
For a predictive dialer campaign, which algorithm parameter is most crucial to optimize in order to balance agent utilization and minimize the number of abandoned calls (where a person answers but no agent is available)?
- A. The call transfer time.
- B. The dialing ratio (number of lines dialed per available agent).
- C. The average call duration.
- D. The time zone of the numbers being dialed.
Correct Answer: B 🗳️
A customer's business requires that all interactions (calls, chats, emails) for a single customer case are logically grouped together, regardless of the channel or time. Which AICC capability is designed specifically for this purpose?
- A. Interaction Correlation
- B. IVR Self-Service
- C. Skill-Based Routing
- D. Call Recording
Correct Answer: A 🗳️
When implementing a virtualized AICC environment, which resource is often over-provisioned initially, leading to inefficiency?
- A. Storage Capacity
- B. Memory (RAM)
- C. Network Interface Cards (NICs)
- D. CPU Cores
Correct Answer: B 🗳️
In a SIP-based AICC system, what is the purpose of the "SIP REGISTER" message?
- A. To transfer a call to another extension.
- B. To initiate a new call.
- C. To allow a SIP endpoint (like an IP phone) to inform the SIP server of its current network location.
- D. To indicate that a call has been answered.
Correct Answer: C 🗳️
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