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HP HP2-I14 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Business Outcomes & Competitive Differentiation | 15% | - Reducing downtime and service calls - Maximizing long-term customer value - Protecting printer hardware and warranty |
| HP Programs, Tools & Sustainability | 25% | - HP sales and support resources - Sustainability and environmental impact - HP Planet Partners recycling program - HP Instant Ink and subscription services |
| HP Supplies Portfolio | 30% | - HP JetIntelligence and ink technologies - HP specialty media and paper - Comparison with non-HP supplies - Original HP ink and toner cartridges |
| HP Supplies Sales Cycle & Value Proposition | 30% | - Identifying customer needs and pain points - Hidden costs of non-genuine supplies - Quality, reliability, and yield advantages - Positioning Original HP supplies benefits |
HP Selling HP Supplies 2020 Sample Questions:
Customers and employees at an international enterprise consulting business share high-level security documents. The company needs to ensure that their printing system is not vulnerable to attacks in the data interface from the chip to the printer. How do HP printing supplies meet the requirements of this customer?
- A. HP eliminates the possibility of malicious attacks in the data cycle by deploying whitelisting software in the toner cartridge.
- B. HP uses only certified distribution networks to ensure its printer supplies are tamper-proof during shipping and handling.
- C. When designing and manufacturing printing supplies, HP uses general-purpose chips that are not targets of malicious attacks.
- D. HP ensures maximum data integrity by manufacturing its chips in secure facilities to help reduce the chance of malicious code entering the toner cartridge chip.
Correct Answer: D 🗳️
A customer experiencing rapid growth is extending its hours of operation to keep up with demand. Because budget for supplies is limited, the customer plans to buy non-HP ink and toner supplies. What should you tell this customer about the benefits of using Original HP supplies? (Select two.)
- A. Original HP supplies work the first time, every time.
- B. Original HP supplies help reduce service calls, minimizing printer downtime.
- C. Original HP supplies are less expensive than non-HP cartridges when bought in bulk.
- D. Non-HP supplies are usually counterfeit and buyers can be subject to fines.
- E. Non-HP supplies are not recyclable and are costly to dispose of properly.
Correct Answer: A,B 🗳️
Which print cartridge recycling option does HP offer?
- A. HP has installed recycling kiosks in Fortune 500 companies for convenient return of used supplies.
- B. In some countries, HP customers can order free recycling envelopes and boxes with pre-paid shipping.
- C. In each Original HP print cartridge package, HP includes prepaid shipping labels for free and convenient return of empty cartridges.
- D. HP has authorized recycling partners in more than 50 countries that will send brand new ink cartridges when customers return empty ones.
Correct Answer: B 🗳️
How can the use or non-HP cartridges be harmful to printers? (Select two.)
- A. Using non-HP cartridges can shorten the life of the printer.
- B. Using non-HP cartridges generates excess heat that can damage printer parts.
- C. Printers that have non-HP cartridges installed need to be cleaned twice as often as printers using Original HP cartridges.
- D. Non-HP cartridges coat the paper with a sealant that can damage the printer rollers.
- E. Non-HP cartridges cause more wear on a printer's moving parts than Original HP cartridges.
Correct Answer: A,C 🗳️
