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PeopleCert ITIL Service Capability Service Offerings and Agreements ITILSC-SOA Exam
PeopleCert ITIL Service Capability Service Offerings and Agreements ITILSC-SOA Exam validate the Candidates working knowledge of SOA to enable portfolio, service level, service catalog, demand, supplier and financial management. It also tests the Candidates have knowledge of five stages of the ITIL lifecycle (service strategy, service design, service transition, service operation, and continual service improvement) can offer value to organizations and projects. Candidate must have a strong understanding of how service offerings can be developed to support the needs of both the business and the user.
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Entry Criteria for ITILSC-SOA Test
If you are in need of training and testing for the ITILSC-SOA exam, the qualification is to first hold the certification that is called the ITIL Foundation. Also, those with the certificates below can qualify for the ITILSC-SOA:
- Earlier ITIL V2 Foundation version as well as Foundation Bridge;
- The ITIL Expert certification in ITSM, which was achieved through the bridging routes of Service Manager or even Practitioner.
Reference: https://www.exin.com/JP/ja/exams/&exam=itil%C2%AE-v3-intermediate:-service-offerings-and-agreements
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Prerequisites
The specialists who plan to get this certificate have to already hold the ITIL Foundation certification. It is recommended that the examinees understand the Information Technology terminology and the context of agreement management as well as service offerings in their specific business environments. In addition, the candidates need to have at least two years of professional experience in the field of Information Technology service management. The intended audience for the test is Business Managers, IT Professionals, and Business Process Owners, among others.
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EXIN ITILSC-SOA日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Catalogue Management | - Catalogue Structure and Maintenance
|
| Topic 2: Introduction to Service Offerings and Agreements | - SOA Context
|
| Topic 3: Business Relationship Management | - Customer and Business Relationships
|
| Topic 4: Demand Management | - Demand Analysis
|
| Topic 5: Financial Management for IT Services | - Financial Processes
|
| Topic 6: Supplier Management | - Supplier Lifecycle
|
| Topic 7: Service Level Management | - Performance Management
|
| Topic 8: Service Portfolio Management | - Service Portfolio
|
| Topic 9: Organizing, Technology and Implementation | - Roles and Responsibilities
|



