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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. サービス管理計画におけるサービス管理の範囲は何によって定義されますか?

A) サービスの場所
B) スタッフ数
C) インフラストラクチャのサイズ
D) 実行される特定のプロセス

2. 規格の文脈において、「適合」という用語は何を表しますか?

A) 監査不適合報告書と再監査報告書との調整
B) 要件への準拠
C) 認定機関による品質マネジメントシステム認証
D) サプライヤー認証の検証

3. 構成管理データベース (CMDB) の詳細情報の量を増やすにはどうすればよいでしょうか?

A) CMDB のスコープを拡大する
B) CMDB 内の各構成アイテム (CI) の属性の数を増やす
C) CMDBのレコード数を増やす
D) CMDB の使用量を増やす

4. 内部監査の目的は何ですか?

A) 自らの品質能力の確保と向上を図る
B) 品質に関する要求事項の遵守を全従業員に指導する。
C) 定義した主要業績評価指標 (KPI) が実際に決定されているかどうかを検証する
D) 従業員のパフォーマンスを監視するため

5. サービス品質を定義するものは何ですか?

A) 99.999% の継続的な可用性レベルの達成
B) 明示された顧客の要件と期待を満たす
C) コスト効率の高いサービスの提供
D) プロバイダーと顧客が事前に評価できる一連のアクティビティ

Solutions: