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Microsoft MB2-186 real answers - Microsoft CRM Applications Professional v.1.1

MB2-186
  • Exam Code: MB2-186
  • Exam Name: Microsoft CRM Applications Professional v.1.1
  • Updated: Aug 23, 2026
  • Q & A: 143 Questions and Answers
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  • PDF Price: $49.98
  • Microsoft MB2-186 Value Pack

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  • Value Pack Total: $69.98

About Microsoft MB2-186 Exam

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Microsoft MB2-186 Exam Syllabus Topics:

SectionObjectives
Topic 1: Microsoft Dynamics CRM Overview- CRM platform architecture and core concepts
  • 1. Security roles and business units
    • 2. Entities, relationships, and data model
      Topic 2: Customer Service Management- Case management and service operations
      • 1. Service level agreements (SLAs)
        • 2. Case routing and queue management
          Topic 3: System Configuration and Customization- Customization tools and administration
          • 1. Forms, views, and dashboards
            • 2. Business rules and workflows
              Topic 4: Sales Management- Sales process automation
              • 1. Leads, opportunities, and quotes
                • 2. Sales workflows and business process flows
                  Topic 5: Reporting and Analytics- Data analysis and reporting tools
                  • 1. Dashboards and KPI tracking
                    • 2. Advanced Find and reports
                      Topic 6: Marketing Automation- Marketing campaign management
                      • 1. Email and activity tracking
                        • 2. Marketing lists and campaigns

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