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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. In Microsoft Dynamics CRM 2011, which field is required to create a manual campaign response?

A) Response Code
B) Parent Campaign
C) Customer
D) Channel

2. In Microsoft Dynamics CRM 2011, you create a contract from an incident-based contract template that has
three line items.
You invoice the contract. Which of the following actions can be performed on contract lines while a contract
is in the Invoiced state?

A) bulk-delete existing contract lines
B) add new contract lines
C) edit existing contract lines
D) cancel existing contract lines

3. In Microsoft Dynamics CRM Online 2011, you create a static marketing list from an Advanced Find of
leads.
A month later, you lock and deactivate the marketing list.
Which of the following statements about the marketing list are true?

A) Marketing list members cannot be qualified until the list is activated and unlocked.
B) Deleting a lead also removes the lead from the marketing list.
C) Deleted leads remain in the marketing list.
D) Marketing list members can be added after the list is activated.

4. In Microsoft Dynamics CRM 2011, you need to close an opportunity as lost. Which of the following must you do?

A) Activate all draft quotes related to the opportunity.
B) Enter the close date on the close opportunity form.
C) Close all open activities on the opportunity.
D) Relate the opportunity to at least one competitor.

5. You need to configure the Case Summary Table report for all customers and cases as shown in the exhibit
by setting the vertical and horizontal groups.
(Click the Exhibit button.) What should you do?

A) Clear existing filters. Set Case Type as the First Vertical Group, set Customer as the First Horizontal Group, and set Status Reason as the Second Horizontal Group.
B) Clear existing filters. Set Customer as the First Vertical Group, set Status Reason as the Second Vertical Group, and set Case Type as the First Horizontal Group.
C) Set Customer as the First Vertical Group, set Status Reason as the Second Vertical Group, and set Severity as the First Horizontal Group.
D) Set Severity as the First Vertical Group, set Customer as the First Horizontal Group, and set Status Reason as the Second Horizontal Group.

Solutions: