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WGU Organizational-Behavior Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Group Behavior and Dynamics | - Team building and teamwork - Group development stages - Conflict and negotiation - Group structure and roles - Power and political behavior |
| Topic 2: Individual Behavior and Personality | - Motivation theories (Maslow, Herzberg, Vroom) - Attitudes and job satisfaction - Perception and attribution - Individual decision-making - Personality traits and theories |
| Topic 3: Leadership Theories | - Contingency theories - Transformational vs transactional leadership - Behavioral approaches - Trait approaches to leadership - Contemporary leadership perspectives |
| Topic 4: Organizational Structure and Culture | - Organizational communication - Organizational change and development - Organizational design principles - Organizational structure types - Organizational culture dimensions |
WGU Organizational Behavior (GTO1, C715) Sample Questions:
Management has noticed that the accounting work group is having difficulty because group members seem to be working in different directions. Which suggested action can the company take to increase group cohesiveness?
- A. Have the group avoid competition with other groups
- B. Give group rewards rather than individual rewards
- C. Give individual rewards rather than group rewards
- D. Establish more rigid role definition for group members
Correct Answer: B π³οΈ
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What is one of the six primary characteristics that define an organization's culture?
- A. Political orientation
- B. Aggressiveness
- C. Competitor benchmarking
- D. Team orientation
Correct Answer: B π³οΈ
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Which statement is true about groupshift?
- A. It is a side-stepping technique.
- B. It can be toward caution or toward risk.
- C. It cannot be toward greater risk.
- D. It is not a real-world phenomenon.
Correct Answer: B π³οΈ
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What defines acceptable standards of behavior that are shared by group members?
- A. Group roles
- B. Group norms
- C. Group status
- D. Group conformity
Correct Answer: B π³οΈ
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Three employees meet face-to-face to identify a problem and resolve it through open discussion. Which type of conflict resolution technique is this?
- A. Devil's advocate
- B. Compromising
- C. Problem solving
- D. Smoothing
Correct Answer: C π³οΈ
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