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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:
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Reference: https://trailheadacademy.salesforce.com/certificate/exam-communications-cloud-ap---AP-203
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Salesforce Communications Cloud Accredited Professional (AP) Sample Questions:
UC rolling out products to the market in multiple go live iterations. Top offer sold is mobile followed by TV, during discovery phase it was identified that regardless of the top offer sold. Same activity of sending out a notification email to the account.
Which two ways consultant model the orchestration to make it reusable, have the least amount of time to go live and require minimal maintenance over time?
- A. Create a product class and assign it to all top level offers, create orchestration plan with a scenario on a product
- B. Create a decomposition relationship for each product offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS
- C. Create an orchestration plan and define a scenario for each top product offer
- D. Use product class to decompose each top offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS
Correct Answer: A,D 🗳️
ABC telecom is a large telecommunication operates with 75 million assets across its customer and business customers. The company cloud to take advantage of customer 360 capabilities. There are slight operational differences between the various regions where it sells services, some regions may have different readiness timelines. Which migration strategies should be opt?
- A. Do not migrate legacy assets and leverage external objects within salesforce to access them
- B. Migrate assets in chunks, portioning by geographical region and account type and then prioritize high value business accounts.
- C. Coordinate migration readiness across regions and execute migration all at once to ensure consistency
- D. Migrate Assets in chunks, portioning by geographical region and account type and then prioritize the migration based on regional timelines.
Correct Answer: D 🗳️
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UC is a communication service provider using communication cloud. UC done migration by successfully loading full data set into a Full copy sandbox with no errors. UC have started loading data in production.
What two action a consultant shall recommend once the load is completed in production?
- A. Analyze and resolve any errors that were encountered and perform additional data load for any failed records
- B. Raise support case to retrieve a data load report to summarize the data load.
- C. Inform the business that data migration is completed and errors resolved in development
- D. Validate that the resulting volumes in production match expectation, and spot check record for individual corrosiveness
Correct Answer: A,D 🗳️
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Universal Connect (UC) offers a router to its customer which is included as part of the business internet offer.
However, the router has no commercial significance to the selling process. UC is currently using industries Order Management (OM). How should a consultant model with respect to the business internet offer?
- A. Model the router as an attribute of the business internet offer with a default value of 'included'
- B. Model the router as a default child product of business internet offer but hide it from the quote document before sending it to the customer for review
- C. Model the router technical product and decompose it from the business internet offer.
- D. Model the router as separate standalone offer and add the router once the business internet offer is added via an auto add rule
Correct Answer: C 🗳️
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United Telecom has initiated high speed offerings on communication cloud after upgrading its network.
Which out of the box MACD process should UT consider when upgrade existing assets to high speed offers for interested customer.
- A. Apply Promotion
- B. Modify Order
- C. Change of Plan
- D. Disconnect and New order
Correct Answer: C 🗳️
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