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Avaya 72201X real answers - Avaya Aura® Core Components Support Certified Exam

72201X
  • Exam Code: 72201X
  • Exam Name: Avaya Aura® Core Components Support Certified Exam
  • Updated: Aug 31, 2026
  • Q & A: 96 Questions and Answers
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Avaya 72201X Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Troubleshooting Avaya Aura Core Components25%-30%- Support Operations
  • 1. Service Restoration
  • 2. Root Cause Analysis
  • 3. Fault Isolation Techniques
  • 4. Issue Escalation Procedures
Topic 2: Call Flow Analysis15%-20%- Call Processing
  • 1. Endpoint Registration
  • 2. SIP Call Flows
  • 3. Session Routing
  • 4. Media Path Troubleshooting
Topic 3: Voice Networking Fundamentals10%-15%- Protocols and Standards
  • 1. Network Components
  • 2. SIP Fundamentals
  • 3. Media and Signaling Flows
  • 4. VoIP Concepts
Topic 4: System Monitoring and Diagnostic Tools20%-25%- Troubleshooting Utilities
  • 1. Log Collection and Analysis
  • 2. System Status Verification
  • 3. Network Trace Tools
  • 4. Performance Monitoring
Topic 5: Maintenance and Support Best Practices5%-10%- Operational Tasks
  • 1. System Health Checks
  • 2. Support Documentation
  • 3. Software Update Verification
  • 4. Backup and Recovery Concepts
Topic 6: Avaya Aura Core Architecture20%-25%- Core Components Overview
  • 1. Communication Manager
  • 2. Device Services
  • 3. Media Server
  • 4. System Manager
  • 5. Session Manager

Avaya Aura® Core Components Support Certified Sample Questions:

Question 1

A customer explains that calls are failing to route from Avaya Aura Session Manager (SM) A (managed by Avaya Aura System Manager (SMGR) A) to an Avaya Aura Session Manager (SM) B (managed by Avaya Aura System Manager (SMGR) B). When you check the configuration in Avaya Aura Session Manager (SM) A, which statement describes what should you look for?

A. SM B is defined as a SIP Entity of type "Session Manager" +Entity Link.
B. SM B is defined as a SIP Entity of type "other" +Entity Link.
C. SM B is defined as a SIP Entity of type "Session Manager" +Entity Link, Dial Pattern, and Routing Policy.
D. SM B is defined as a SIP Entity of type "other" +Entity Link, Dial Pattern, and Routing Policy.
E. SM B is defined as a SIP Entity of type "System Manager" +Entity Link, Dial Pattern, and Routing Policy.


Question 2

What is the primary benefit of a Virtual (Intervening) Network Region in Avaya Aura Communication Manager?

A. To optimize the quality of audio and video between endpoints in different Network Regions.
B. To allow Inter-Gateway Alternate Routing (IGAR)
C. To provide temporary overflow bandwidth when the direct allocation of bandwidth between connected Network Regions is not available
D. To simplify bandwidth management between Network Regions connected via a WAN
E. To allow one Network Region to temporarily use bandwidth allocated to another Network Region if it runs out of bandwidth


Question 3

An IP (AST) user 1011111 and H.323 user 1011711 share a common Communication Manager (Evolution) server. Given the following actions:
CM will negotiate the codec for the H.323 endpoint based on CM configuration.
Session Manager verifies SIP user 1011111 in the registry and authenticates it. After authenticating the SIP user, Session Manager checks the SIP user's profile for sequence applications and routes the request to Communication Manager.
Communication Manager performs feature processing and terminates the call to the H.323 endpoint. If SIP user 1011111 calls H.323 user 1011711, in which order will these actions take place?

A. 4, 3, 2, 1
B. 4, 2, 1, 3
C. 4, 2, 3, 1
D. 2, 4, 1, 3
E. 3, 4, 2, 1


Question 4

You notice that the Entity_Link between your Session Manager and Communication Manager is down.
From Communication Manager, which four commands can be used to verify the health of this SIP link?
(Choose four.)

A. Display link-monitoring
B. Status health
C. Status signaling group
D. List trace station
E. List network-interfaces
F. Status trunk
G. Show entity-links
H. statapp


Question 5

When an Avaya SIP Telephone (AST) makes a call to another AST on the same Avaya Aura Communication Manager (CM), which of the following statements is true about the use of SIP trunk?

A. It is used up to the point where calls are shuffled to establish a direct media path.
B. It is not used at all.
C. It is used for the entire duration of the call.
D. It is used only when the media path is established.
E. It is used just during call establishment and clear down only.


Solutions:

Question 1
Answer: C
Question 2
Answer: D
Question 3
Answer: C
Question 4
Answer: C,D,F,G
Question 5
Answer: C

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