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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

1. AACC has an inbuilt Outbound Management.
Which resource controls the Preview Dialing method?

A) Manager
B) Agent
C) Supervisor
D) Administrator

2. A design specialist has scheduled his first discovery conversation with a customer.
Which three factors would the specialist be able to address with the customer? (Choose three.)

A) Fear
B) Doubt
C) Worry
D) Anxiety
E) Uncertainty

3. The CEO of a service company wants context rich information that Is Important for better customer experience.
Which development platform allows customers to add new capabilities to their solution?

A) Avaya Breeze™
B) Avaya Experience Portal Platform
C) Avaya Performance Applications Platform
D) Avaya Applications Platform

4. Avaya One Source has orderable quotes for the Greenfield customer and existing customer.
How can a quote from Avaya One Source -Order center be placed as an order?

A) By using Create Order
B) By using Create Proposal SSR
C) By using Create Upload Order SSR
D) By using Sales Force Updates

5. A Contact Center manager wants a thin-client desktop with a powerful widget-driven approach.
Which three deployments are allowed for Avaya IX ™Workspaces? (Choose three.)

A) Voice and Multimedia Contact Server with Avaya Media Server
B) Multimedia Contact Server only
C) Voice and Multimedia Contact Server without Avaya Media Server
D) One-X Agent
E) Voice Contact Server only

Solutions: