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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. Energy and utility organizations are going through digital transformations that place a greater focus on customers and employees Which three changes are disrupting the energy and utilities market?

A) Removing the complexity from the business
B) Digital first and work-from anywhere in real time
C) Regulatory and technology changes
D) Customer expectations and values
E) Capitalization of the cloud

2. An energy company provides gas and electricity services to some of its customers, but not all When a new customer moves in, what object is used to determine what type of service is available at the premise?

A) Meter
B) Asset
C) Account
D) Service Point

3. An energy company was recently onboarded on Energy and Utilities Cloud. They want to launch a customer service portal that provides customers with a 360-degree view of their energy and utility accounts and includes guided processes for common actions.
Which Energy and Utilities Cloud application should they use?

A) Customer Acquisition Management
B) Energy and Utilities Contact Center Console
C) Utility Self-Serve Portal
D) Experience Self-Serve Portal

4. An energy company needs to migrate its legacy data to Energy and Utilities Cloud. What's the recommended first step to ensure a proper migration process?

A) Assess the data m the legacy system to determine what needs to be migrated and what can be left behind
B) Clean, transform, and format the source data to meet the requirements of the Energy and Utilities Cloud Data Model
C) Migrate the data using one of the available tools, such as the Salesforce Data Loader or third party data migration tools.
D) Establish a testing and validation process to ensure that the data is accurate and complete

5. Which are the two essential deployment steps for migrating Utilities Self Serve Portal from one org to another?
Choose 2 answers

A) Set up Utilities self-serve templates on your target org.
B) Create customer community user profiles for the Utilities self-serve portal.
C) Create an Experience cloud site to set up a sample digital experience site on your target org.
D) Select Self-Serve Portal components from the Energy and Utilities Cloud industry Process Library.

Solutions: