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Salesforce Energy and Utilities Cloud Accredited Professional - AP-207 real prep

AP-207
  • Exam Code: AP-207
  • Exam Name: Energy and Utilities Cloud Accredited Professional
  • Updated: Aug 11, 2026
  • Q & A: 77 Questions and Answers
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About Salesforce AP-207: Energy and Utilities Cloud Accredited Professional

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Salesforce AP-207 Exam Syllabus Topics:

SectionObjectives
Topic 1: Customer Engagement and Experience- Customer service operations
  • 1. Omni-channel support concepts
    • 2. Case management in utilities
      - Digital customer experience
      • 1. Customer communication flows
        • 2. Self-service portals
          Topic 2: Salesforce Energy & Utilities Cloud Capabilities- Core platform capabilities
          • 1. Energy and Utilities Cloud features
            • 2. Industry data model concepts
              - Asset and service management
              • 1. Asset tracking and lifecycle management
                • 2. Work orders and field service concepts
                  Topic 3: Metering, Billing, and Usage Management- Meter data handling
                  • 1. Usage data ingestion concepts
                    • 2. Consumption tracking
                      - Billing processes
                      • 1. Billing workflows overview
                        • 2. Rate and tariff concepts
                          Topic 4: Energy and Utilities Industry Fundamentals- Energy and utilities business processes
                          • 1. Customer lifecycle in utilities
                            • 2. Utility operations overview
                              Topic 5: Integration and Data Management- Data management
                              • 1. Data model alignment
                                • 2. Data quality and governance basics
                                  - System integration concepts
                                  • 1. External system connectivity
                                    • 2. API-based integration

                                      Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

                                      1. An energy and utility company relies on a third-party pricing application for multi-site quotes. The utility company wants Salesforce to manage the multi-site quotation process and continue to use the third-party pricing application.
                                      How can the utility company meet these requests using Energy and Utilities Cloud?

                                      A) Use the external pricing feature to send and receive pricing requests from an external pricing engine.
                                      B) Install the "Third Party Pricing Application" DataPack from the Process Library.
                                      C) Duplicate the third-party pricing application prices into the Salesforce Price list.
                                      D) Only CPQ pricing is available; requesting pricing for a master Quote or Order from an external source is not available,


                                      2. An energy company was onboarded on Energy and Utilities Cloud. They want to see now many Energy and Utilities Cloud licenses are assigned.
                                      What's the most effective way to check for the number of their assigned Energy and Utilities Cloud licenses?

                                      A) Go to Setup -> installed Packages -> Vlocity CMT to see the Energy and Utilities Cloud license information.
                                      B) Go to Setup -> Company Information -> Permission Set Licenses.
                                      C) Execute a SOQL query to retrieve the license count
                                      D) Call Salesforce Support to get the Energy and Utilities Cloud information.


                                      3. An energy company provides gas, electricity, and warranty services to its customers. When a customer calls for help, the agent needs to see the products and services they have purchased.
                                      Which object does the Energy and Utilities Cloud data model use to store this information?

                                      A) Premise
                                      B) Asset
                                      C) Contract
                                      D) Account


                                      4. Which Energy and Utilities Cloud component includes asset-based ordering, multi-site orders, bundle pricing, usage pricing, attribute pricing, and contextual price adjustment rules?

                                      A) Industries CPQ
                                      B) Digital Commerce
                                      C) Contract Lifecycle Management
                                      D) Order Management


                                      5. Which two standard Energy and Utilities Cloud data model characteristics are used to differentiate B2B and B2C customers?

                                      A) Person accounts are used to represent B2C customers.
                                      B) Accounts with RecordType Service are used to represent B28 customers
                                      C) Accounts with RecordType Consumer are used to represent B2C customers
                                      D) Accounts with RecordType Business are used to represent B2B customers.


                                      Solutions:

                                      Question # 1
                                      Answer: A
                                      Question # 2
                                      Answer: B
                                      Question # 3
                                      Answer: D
                                      Question # 4
                                      Answer: A
                                      Question # 5
                                      Answer: C,D

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