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Salesforce Arch-301 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Design | 29% | - Evaluate design trade-offs and risks - Address functional and non-functional requirements - Map sharing, visibility, and security models - Design scalable, secure, and compliant architectures - Select appropriate Salesforce multi-cloud solutions |
| Topic 2: Data Governance and Integration | 26% | - Manage master data and cross-system consistency - Select integration methods and patterns - Design data migration and synchronization strategies - Establish data governance and quality frameworks - Define data flows and system relationships |
| Topic 3: Operationalize the Solution | 8% | - Plan ongoing management and support - Define monitoring and maintenance processes - Plan for evolution and scaling - Enable teams for solution operation |
| Topic 4: Discovery and Customer Success | 25% | - Document business needs, vision, and success criteria - Define future-state architecture and roadmap - Plan incremental delivery steps - Align solutions with business outcomes |
| Topic 5: Delivery | 12% | - Optimize resources and delivery methodologies - Manage stakeholder expectations and acceptance - Plan solution delivery and implementation lifecycle - Align delivery with business objectives |
Salesforce Certified B2B Solution Architect Sample Questions:
Refer to the images below:
As part of its solution to accelerate overall sales. Universal Containers (UC) has chosen to implement a CPQ solution using Salesforce CPQ. As part of the CPQ solution, there is a requirement to retain UC's ERP as the Pricing and Product master.
UC's business process results in Products and Pricing being updated sporadically once a week, and then on a much larger scale on a monthly basis, which could result in a large amount of records that need to be updated in Salesforce.
Whichstrategy should the Solution Architect choose to handle this scenario?
- A. Option A, utilizing a VF/Lightning component in combination with an Apex Controller to make a REST call to the external service
- B. Option D, utilizing an external ETL tool to batch load the records into Salesforce
- C. Option B, utilizing Process Builder and Platform Events to communicate with the external services Subscriber Listener
- D. Option C, utilizing a VF/Lightning component in combination with an Apex Controller to make a call utilizing the Streaming API
Correct Answer: B 🗳️
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Universal Containers (UC) wants to enhance the online purchase experience for its customers. The product and pricing information is managed in a separate ERP, while customer purchases are primarily triggered online through self-service. UC often offers promotions and discounts through various online seasonal events.
UC wants the ability to provide customized quotes based on its relationship with the customer, as well as proactively process and monitor renewal and upgrade opportunities.
A Solution Architect has identified Sales Cloud, CPQ, Billing, and B2B Commerce as part of a potential multi-cloud solution.
Based on the above considerations, which option identifies the optimal data flow for this solution?
- A. Pricing and Product data should be pushed from ERP to both CPQand B2B Commerce, keeping single source of truth. Promotions should be handled in B2B Commerce. Invoice and Billing should be maintained in Billing and pushed to B2B Commerce.
- B. Pricing and Product data should be pushed from ERP to CPQ and from there to B2B Commerce via the CPQ B2B Commerce Connector. Promotions should be handled in B2B Commerce. Invoice and Billing should be maintained in Billing and presented on B2B Commerce via a Lightning component.
- C. Pricing and Product data should be pushed from ERP to CPQ and from there to B2B Commerce via the CPQ B2B Commerce Connector. Promotions should be managed in CPQ as CPQ is the pricing master.
Invoice and Billing should be managed in B2B Commerce and pushed to Billing. - D. Pricing and Product data should be pushed from ERP to B2B Commerce via the CPQ B2B Commerce Connector to CPQ. Promotions should be handled in B2B Commerce. Invoice and Billing should be maintained in Billing and surfaced on B2B Commerce via a Lightning component.
Correct Answer: B 🗳️
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Ohana Cirrus (OC) has around 1,500 support agents working in its global support center operating 24/7 across multiple channels. This center handles around 30,000 cases per day. OC currently uses a custom-developed solution to manage customer complaints and is planning to replace it with a new Salesforce solution. The current system contains more than 250 million records including some still being processed.
Which three recommendations should a Solution Architect suggest to migrate to the new application in the most efficient manner?
Choose 3 answers
- A. Migrate archived data to Heroku and active and semi-active data to Salesforce.
- B. Use an EU tool that uses the Salesforce Bulk API to migrate the data from the legacy system to the new system.
- C. Use Deferred Sharing Calculations to avoid record sharing calculations during data migration.
- D. Migrate all complaint records m the Case object to provide a 360-degree customer view.
- E. Use an interface to copy data from the legacy complaint system to Salesforce using a scheduled MuleSoft batch.
Correct Answer: A,B,C 🗳️
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Universal Containers (UC) wants to ensure its field technicians are interacting with customers in a professional manner. The sales department already uses a third-party survey tool.
Which action should a Solution Architect recommend for UC to enab4e service managers to track customer satisfaction based on the technician and the job?
- A. Build a Salesforce Survey to send out after each service appointment and integrate that data with the third-party survey tool.
- B. Use the existing survey tool by integrating the responses to Case number and User record.
- C. Use the existing survey tool by integrating the responses to the Service Appointmentand Service Resource record.
- D. Select an AppExchange app that sends a survey to each customer after a work order is completed.
Correct Answer: C 🗳️
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Universal Containers (UC) sells automotive spare parts through a large network of partner retail outlets. UC's business model relies on partners (retail outlets) reaching out toUC to get access to its product catalog, selecting the product(s) they require, and then making bulk purchases. The partners occasionally reach out to UC sales representatives for advice or clarifications regarding particular SKUs on an opportunity on which they are co-sellers.
UC wants to offer discounts to partners who make large purchases. Further, UC wants to provide its partners with reports detailing their sales, including reports that summarize sales by partner, to help UC classify its partners accordingly.
Which solution should a Solution Architect recommend to meet UC's requirements?
- A. Sales Cloud, Service Cloud, and Partner Relationship Management
- B. Sales Cloud, Partner Relationship Management, and Einstein
- C. Sales Cloud, B2B Commerce, and Customer Community
- D. Sales Cloud, B2B Commerce, and Partner Relationship Management
Correct Answer: D 🗳️
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