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Salesforce Certified Business Analyst Sample Questions:

1. Northern Trail Outfitters is Updating Its customer portal built on Experience Cloud. The team has drafted a user story:
"As a customer, I want to be able to chat with a support agent and view my account, see my orders, and ask questions via the customer port.
What should a business analyst do to improve this user story?

A) Adjust the goal of the user story to be independent.
B) Include specific information about potential Salesforce solutions.
C) Estimate how long it will take the technical team to complete the story.

2. As a part of discovery, the business analyst (BA) at Universal Containers is trying to understand how Salesforce was implemented.
What should the BA utilize to help uncover any technical constraints or potential problems in a Salesforce implementation?

A) Reports and Dashboards
B) Setup Audit Trail
C) Salesforce Optimizer

3. Universal Containers (UC) wants to overhaul its Service Cloud implementation and has hired a consulting company to help drive requirements. In an effort to gain more information about the project, the business analyst (BA) has begun to review UC's structure to understand the functions of each department, how departments interact, and who reports to whom within UC.
Which technique is the BA using?

A) Stakeholder Analysis
B) Strategy Analysis
C) Enterprise Analysis

4. Support managers at Cloud Kicks have received urgent feedback from staff that record pages are slow to respond and users and growing frustrated. The business analyst (BA) has been asked to evaluate to determine which pages are being accessed most frequently and which pages are the slowest to load.
What is the first step the BA should take to help resolve the issue?

A) Create a test plan for each web browser.
B) Update page layouts in production.
C) Confirm steps to reproduce the issue.

5. Cloud Kicks has moved into the quality assurance (QA) phase of Salesforce product configuration and extension. The QA team is now trying to confirm it has delivered value to stakeholders based on business requirements. The team is asking questions such as, "Did we build the right product?'' and "Did we build the product right?" Which element should the business analyst use to help the QA team validate that the product fulfilled the requirements without ambiguity?

A) Acceptance criteria
B) Process maps
C) User stories

Solutions: