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Salesforce Certified Business Analyst Sample Questions:

1. The business analyst (BA) at Cloud Kicks has been asked to map the current sales process in Sales Cloud to document legal compliance with local privacy regulations, which can differ based on the state or country of a data transaction.
Which activity would be most effective in helping the BA understand the sales process?

A) Conducting individual interviews with stakeholders
B) Asking stakeholders to complete a questionnaire
C) Using live workshops to map out the sales process

2. A sales manager at Universal Containers (UC) customized all of their list views on the Account object to include a new field. Although they have multiple list views. The sales manager prefers to keep the recently viewed list as their default list. When the manager realize they are unable to modify the recently viewed list, they reach out to UC's Salesforce team for help?
What are the next steps the business analyst should take?

A) Document the desired outcome and research the impact of making a change.
B) Research AppExchange solution that offer customization options.
C) Recommend that the user submit a ticket related to the field creation.

3. The product development team at Northern Trail Outfitters is creating a process within Salesforce to onboard new retail employees. The business analyst (BA) creates a current state process map by interviewing a few members of the onboarding team using email questionnaires. After presenting the process map to the entire onboarding team, the BA receives feedback that it is incorrect.
What should the BA do to provide the product development team with more accurate information about the onboarding team's process?

A) Meet with key project stakeholders in a live workshop to build consensus on the current and desired onboarding processes.
B) Conduct individual interviews with each team member to gather more information about the existing onboarding process.
C) Review survey feedback again to better understand pain points in the existing onboarding process.

4. The technical team at Cloud Kicks is trying to deliver one of its Salesforce customizations. The business analyst (BA) has been asked to put assignments, test plans, decisions, and milestones in writing and share this document with stakeholders so there is less potential for confusion.
Which tactical document should the BA use to capture features?

A) User Acceptance Test plan
B) Release plan
C) Business analysis plan

5. An executive stakeholder at Northern Trail Outfitters (NTO) wants to explore automating NTO's Quote-to- Cash process and has asked the business analyst (BA) to pull together some high-level information on possible solutions.
Which type of document should the BA present to the stakeholders?

A) A business process map detailing the existing step-by-step Quote-to-Cash process
B) A SIPOC (Support inputs, Process, Outputs, and Customers) map outlining the Quote-to-Cash process
C) A capability map detailing the functionality of Salesforce and AppExchange Quote-to-Cash products

Solutions: