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HP HP2-I47 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Proposing and Selling Solutions | 20% | - Building service proposals and pricing models - Communicating ROI and total cost of ownership - Closing sales and managing customer expectations |
| Topic 2: Post-Sales and Service Management | 10% | - Renewal and expansion opportunities - Delivery and support basics |
| Topic 3: Positioning and Differentiating HP Services | 25% | - Compliance, security, and sustainability aspects - Comparison with alternative solutions - Key features and advantages of HP services |
| Topic 4: Assessing Customer Needs | 25% | - Mapping needs to lifecycle service offerings - Consultative sales approach - Identifying customer business and IT challenges |
| Topic 5: HP PS Lifecycle Services Overview | 20% | - Value proposition and business benefits - Service portfolio: plan, deploy, manage, support, retire - Definition and scope of HP Personal Systems Lifecycle Services |
HP Selling HP PS Lifecycle Services 2023 Sample Questions:
Which two HP Lifecycle Services are powered by HP TechPulse? (Select two.)
- A. HP pc BIOS Asset Tagging service
- B. HP Deinstallation Services
- C. HP Wolf Protect and Trace
- D. HP Defective Media Retention
- E. HP Active Care
Correct Answer: C,E 🗳️
Explanation: Only visible for Dumpexams members. You can sign-up / login (it's free).
Which two HP Lifecycle Services are powered by HP TechPulse? (Select two.)
- A. HP pc BIOS Asset Tagging service
- B. HP Deinstallation Services
- C. HP Wolf Protect and Trace
- D. HP Defective Media Retention
- E. HP Active Care
Correct Answer: C,E 🗳️
Explanation: Only visible for Dumpexams members. You can sign-up / login (it's free).
What is included in HP Active Care? (Select two.)
- A. No-cost replacement parts
- B. Next business day onsite support
- C. Coverage of non-HP devices
- D. Defective Media Retention in every option
- E. Availability for one or two years
Correct Answer: B,D 🗳️
Explanation: Only visible for Dumpexams members. You can sign-up / login (it's free).
What coverage does HP Post Warranty Service provide?
- A. Access to Level 2 help desk technicians
- B. Additional 12 months based on the product's base warranty or extended warranty
- C. No-cost device repairs made with certified HP parts
- D. Extension beyond 12 months if needed
Correct Answer: B 🗳️
Explanation: Only visible for Dumpexams members. You can sign-up / login (it's free).
