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EXIN ITIL-F Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Generic Concepts and Definitions | - Common ITIL definitions - Models and principles used in ITIL |
| Topic 2: Technology and Architecture Supporting IT Service Management | - Overview of tools and technologies - How technology facilitates ITIL practices |
| Topic 3: Service Management as a Practice | - Key concepts and terminology - Definition of service management |
| Topic 4: Selected Processes, Functions, and Roles | - Key ITIL processes and their purpose - Roles and responsibilities in service management |
| Topic 5: The ITIL Service Lifecycle / Value System | - Service value system and components - Service lifecycle stages or value chain activities |
EXIN ITIL Foundation Sample Questions:
What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?
- A. Customer services
- B. Component services
- C. Business services
- D. Supporting services
Which of the following activities would be performed by a process manager?
1. Monitoring and reporting on process performance
2. Identifying improvement opportunities
3. Appointing people to required roles
- A. 1 and 3 only
- B. 1 and 2 only
- C. 2 and 3 only
- D. All of the above
Which process is responsible for managing all service requests from users?
- A. Incident management
- B. Change fulfilment
- C. Event management
- D. Request fulfilment
Which of the following are benefits to the business of implementing service transition?
1 . Better reuse and sharing of assets across projects and resources
2 . Reduced cost to design new services
3 . Result in higher volume of successful changes
- A. 1 and 3 only
- B. 1 and 2 only
- C. 2 and 3 only
- D. None of the above
Which statement about change management is CORRECT?
- A. It optimizes financial exposure
- B. It ensures that servicerequests follow the normal change management process
- C. It optimizes overall business risk
- D. It ensures that all changes are authorized by the change advisory board (CAB)
