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ISQI CTFL-UT Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Accessibility in Usability Evaluation | 15% | - Standards: WCAG, ISO 9241, EN 301 549 - Inclusive design considerations - Evaluating compliance and accessibility barriers |
| Topic 2: Risks in Usability, UX and Accessibility | 15% | - Identification and classification of risks - Project and product-level risks - Impact analysis and mitigation |
| Topic 3: Basic Concepts of Usability, UX and Accessibility | 15% | - Business value and objectives - Relationship between usability, UX and accessibility - Definitions and core principles |
| Topic 4: Usability Evaluation Methods and Techniques | 25% | - Inspection methods: heuristic evaluation, cognitive walkthrough - Inquiry methods: surveys, interviews, focus groups - Usability testing: planning, preparation, execution, analysis |
| Topic 5: Usability Test Planning and Reporting | 10% | - Documenting results and recommendations - Stakeholder communication - Test strategy and plan design |
| Topic 6: Fundamentals of Usability Evaluation | 20% | - Goals, metrics and measurement - Human-centered design process - Evaluation types: inspection, testing, inquiry |
ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:
1. Which of the following is a key activity in a usability test session?
A) Talk to the participant during the completion of a task
B) Test the set up and modify the test script if needed
C) Extract usability findings and recommendations
D) Moderate the usability test
2. Which of the following is a principal task of the usability test moderator role?
A) Define testing tasks
B) Log usability problems
C) Create a survey plan
D) Write a usability test plan
3. What is good accessibility?
A) Good usability of a software product on all devices (smart phone, computer, etc.)
B) Good usability of a software product by people with limited vision, hearing, dexterity, cognition or physical mobility
C) Good usability regardless of disturbances like bright sunlight, noise or wind
D) Good usability of a software product by people with limited knowledge of the software
4. You're defining usability test tasks for a web shop for mobile phones and smartphones. Finding out whether users are able to place an order easily has been identified as the main goal of the usability test.
Which of the following is a reasonable task definition to include in the test?
A) Your phone broke and you're looking for a new smartphone. Your budget is 200$ and it should have an infrared sensor as you like to operate your home entertainment system with it. Find a suited smartphone and order it!
B) Enter the item number "1469483" in the search box and click "OK". Put the first item in the cart by clicking "add to bag". Then, click on "checkout" in order to start the order process. After that, fill in the form and click on "submit".
C) Which mobile operating system do you prefer?
D) Put the first phone you find in your shopping cart!
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: A |
