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Oracle 1Z1-1071 Exam Syllabus Topics:

Oracle Cloud Platform Data Management 2019 Associate Sample Questions:

1. For Agent Integration, you want the bot-user conversation history to become available to the called human agent. Select the configuration option you need to set to make this happen.

A) This is controlled from Service Cloud and has to be turned on by setting a custom property.
B) Set a custom property on the Service Cloud instance accessed by Oracle Digital Assistant.
C) Set the "convHistory" variable in the System.Agentinitiation component.
D) In the skill settings, switch the Skill Conversation logging option to "On".

2. Which is a FALSE statement about empty transitions?

A) Empty transitions occur when using the next transition element.
B) Avoiding empty transitions will prevent many unexpected dialog flows.
C) Empty transitions can lead to unexpected navigation.
D) You should define a next transition on every state.

3. As per Oracle's recommendation, which is the best practice regarding conversational design?

A) Ask users open-ended questions such as "how can I help you?"
B) Ensure that capabilities of the bot f the things that it can and can't do") are clear and discoverable.
C) Use quick reply buttons (as opposed to natural language inputs) as much as possible.
D) To account for possible mistakes, make it clear to users that the bot is still learning.

4. Select the FALSE statement regarding Oracle's recommendation for defining your bot's personality and conversational design.

A) You should hide from users the fact that they are communicating with a bot and give them the impression that it's a human they are interacting with.
B) Your bot should have a persona that matches that of your target audience.
C) Words carry emotions and you should carefully consider verbiage and tone in your dialog responses.
D) You should consider naming your bot and using an appropriate avatar.

5. Which property in system.ResolveEntities, when set to true, enables a temporary transition from the entity matching performed by this component to a state in which you may decide to call a custom component?

A) transitionMatch
B) transitionBeforeMatch
C) There is no such property, because this component is a closed system.
D) transitionAfterMatch

Solutions: