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Oracle 1Z1-1064 Exam Syllabus Topics:

Topic	Details
Topic 1	Describe DCS Components (Products, Contact, KM, SR Creator, Admin) Customize A DCS Application
Topic 2	Configure A Service Request Category Identify KM Enablement Activities
Topic 3	Digital Customer Service (DCS) Use Functional Setup Manager (FSM) Set Up SR Creation And Handling
Topic 4	Use Tools Used To Configure And Customize Engagement Cloud Advanced Configuration, Integration And Analytics
Topic 5	Identify Mechanisms Of Engagement Cloud Customization Configure A Service Catalog
Topic 6	Describe DCS Enablement Activities (Profiles, Roles, Authentication) Enable Engagement Cloud Features

Reference: https://education.oracle.com/oracle-engagement-cloud-2019-implementations-essentials/pexam_1Z0-1064

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