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SAP C_C4HFSM_91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Execution & Completion | 16% | - Forms, reports, and documentation - Service call lifecycle - Effort, material, and expense recording |
| Reporting & Analytics | 14% | - Standard reports and dashboards - Report templates and configuration - Data export and analysis |
| Integration & Extensibility | 14% | - Smart forms and customizations - Integration with SAP Service Cloud / C/4HANA - Security and permissions |
| Workforce Management & Dispatching | 16% | - Activity assignment and optimization - Resource planning and scheduling - Crowd service and technician management |
| Mobile Application | 16% | - Field service mobile app features - Offline functionality and data synchronization - Check-in, checkout, and time recording |
| Master Data Management | 12% | - Partners, skills, and service contracts - Equipment, item, and service call setup - Organizational structure configuration |
| SAP Field Service Management Fundamentals | 12% | - Navigation and basic administration - Solution overview and architecture - Core business processes |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
1. Where and how do I create filters for the service calls of my company? Choose the correct answer.
A) In Workforce Management, you can create new filters for your service calls-queue.
B) You need to create these filters in the ERP backend system.
C) You need to create these filters in Administration.
D) All of the Above
2. Which of the following elements can be used in smart forms? Choose Three correct answers.
A) Text input, Status, Series, Formula
B) Text input, Description, Picker, Status
C) Text input, Picker, Status, Series
D) Picker, Status, Series, Number Input
E) Text input, Picker, Series, Attachment
3. Your customer wants that field technicians can record time on their mobile with just one button-click.
What feature has to be activated and configured in Core systems Field Service in order to satisfy your customer? Choose the correct answer.
A) GPS tracking Feature
B) Checkout Feature
C) Workflow Steps Feature
D) Activity Feedback Feature
E) Check in Feature
4. You are a field service technician using an iOS device and you have just completed a repair. How can you check the travel time to the next repair location address? Choose the correct answer.
A) Click on the navigation icon within the activity
B) Click on the navigation icon within the home page.
C) Click on the navigation icon within the service call
D) Click on the navigation icon within the equipment
5. Where do I find complete documentation about SAP FSM? Choose the correct answer.
A) documents.coresystems.net
B) documentation.coresystems.net
C) helpfiles.coresystems.net
D) docs.coresystems.net
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C,D,E | Question # 3 Answer: E | Question # 4 Answer: A | Question # 5 Answer: D |
