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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. You are setting up the connection between SAP JAM and SAP Cloud for Customer. Where do you enable this integration?

A) In Service and Social General Settings under the Administrator work center
B) In Fine-Tuning under the Business Configuration work center
C) In integration under the Business Configuration work center
D) In General Settings under the Administrator work center

2. You want to trigger additional service activities for a registered product regularly if a specific measurement reading threshold is reached. What type of maintenance plan should you create?

A) Absolute
B) Alternating
C) Fixed
D) Cyclical

3. Where do you set up a custom report to appear in the SAP Cloud for Customer insight app?

A) Adaptation mode
B) Home page
C) Business Analytics work center
D) Analysis work center

4. When using data migration template for the initial load, which activities are parts of the migration process?
Note: There are 3 correct answers to this question.

A) Export data to local file
B) Upload data from the template file
C) Realign territory data
D) Find and fix errors in the data file
E) Align data fields with input fields

5. Which of the following elements is optional when you configure a service level?

A) Net labor time
B) alert when overdue
C) Priority ticket
D) type of service

Solutions: