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Prerequisites
Those individuals who are planning to take the ServiceNow CSA exam should meet particular requirements. First of all, the vendor requires that the applicants complete the official training course. They can enroll for the on demand ServiceNow Fundamentals course offered on Now Learning, a special online platform developed by ServiceNow. It provides the learners with a wide range of resources, hands-on practice, as well as a convenient framework for managing their certifications. Alternatively, they can go for a three day ServiceNow Fundamentals option offered as Instructor-Led Training (ILT) or Virtual Instructor-Led Training (VILT). After completing the ServiceNow Fundamentals course, one will receive a special voucher code that gives access to the ServiceNow Certified System Administrator test.
The test takers should also be well versed in all the topics contained in the official exam blueprint. This document is available for download on the vendor’s website free of charge. Additionally, they are recommended to have the industry experience associated with database principles & system management; a minimum of 3 months of experience utilizing & maintaining a ServiceNow instance; some level of knowledge of problem, change, and incident workflows as well as IT Help Desk Processes. The working experience in the System Administrator role or access to the ServiceNow administrative applications & modules will be also helpful.
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Exam Content
The content of the ServiceNow CSA exam is divided into 5 sections referred to as learning domains. Each area relates to core topics and activities that are typically encountered while implementing ServiceNow solutions. They have different percentage share in the exam content that demonstrates the number of questions related to the specific domain that will appear in the test. There are several objectives contained in each learning area. Let’s have a closer look at them below:
- User Interface & Navigation
This subject area is associated with 20% of the questions included in the exam syllabus. It encompasses the following objectives: ServiceNow overview, forms & templates, lists & filters, as well as branding.
- Database Administration
30% of the exam questions revolve around the objectives covered in this section. They are as follows: data schema, configuration management database (CMDB), access/application control, and import sets.
- Self-Service & Process Automation
The candidates will answer 20% of the exam questions related to this topic. The objectives contained in this domain are knowledge management, workflows/flow designer, as well as service catalog.
- Introduction to Development
The last area covers 10% of the exam content and involves the following subtopics: scripting, migration & integration, and development.
- Collaboration
This domain has a 20% share in the exam content and includes the following subthemes: task management, user administration, notifications, as well as reporting.
ServiceNow CSA Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Log File Utilization for Event & Hardware Troubleshooting | - Key BIG-IP log file identification
|
| Topic 2: High Availability Pair State Management | - Device trust verification
|
| Topic 3: Configuration Synchronization (Config Sync) | - Config sync status verification
|
| Topic 4: UCS Archive Creation, Management & Restoration | |
| Topic 5: Management Connectivity & Device Status Identification | - Management IP and self-IP port lockdown configuration
|
| Topic 6: Device Upgrade Eligibility Assessment | |
| Topic 7: Authentication & System Service Configuration | - Local and remote authentication methods
|
