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Prerequisites for Microsoft MS-220 Exam
Before taking the Microsoft MS-220 Exam, you need to be aware of its prerequisites so that you can prepare yourself accordingly. Here is a list of things that you need to know before taking the exam:
You must be a technical expert in order to take this exam. You should have experience in working with virtualization technologies such as VMware vCloud Air Network, Azure Stack, and Amazon Web Services (AWS). You should also know how to work with Office 365 and Skype for Business Online services.
You must have at least two years of experience working as a network engineer or administrator in an enterprise environment where cloud services are used on a regular basis.
Introduction of Microsoft MS-220 Exam?
Microsoft MS-220 exam is an exam of the Microsoft Office Specialist certification. It is a computer-based test that helps you to assess your skills and knowledge on email, calendar, and contacts management.
This exam is intended for professionals who have experience in managing email communications, scheduling meetings and appointments, creating and sending meeting requests, and working with calendars and contacts. Microsoft MS-220 exam dumps will boost your skills.
In order to pass this exam, you need to be able to demonstrate your knowledge on managing emails using Microsoft Outlook Web App (OWA), managing calendars using OWA; creating meeting requests using OWA; working with contacts using OWA; configuring OWA settings such as alternate languages and security settings; configuring mobile devices for Exchange ActiveSync (EAS).
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-220
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Exam MS-220: Troubleshooting Microsoft Exchange Online
Candidates for this exam work with customers and other stakeholders to understand the details of any issues. They also interact with administrators and peers that work with other related technologies.
Candidates should have experience with PowerShell and the Exchange PowerShell module. The support engineer should also have significant experience deploying, managing, and troubleshooting Microsoft Exchange Online environments.
Passing score: 700. Learn more about exam scores.
Part of the requirements for: Microsoft 365 Certified: Exchange Online Support Engineer Specialty
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Languages: English
Retirement date: none
This exam measures your ability to troubleshoot the following issues: mail flow; compliance and retention; mail client; Exchange Online configuration; and hybrid and migration.
Microsoft MS-220 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Troubleshoot hybrid and migration issues | 10-15% | - Address coexistence and free/busy sharing problems - Fix directory synchronization issues - Troubleshoot mailbox migration batches and failures - Resolve hybrid configuration wizard and connectivity problems |
| Troubleshoot mail flow issues | 20-25% | - Interpret message headers and message trace results - Troubleshoot mail flow rules and routing issues - Resolve send/receive failures, delays, and NDRs - Address issues with attachments and Defender for Office 365 |
| Troubleshoot compliance and retention issues | 25-30% | - Address data loss prevention (DLP) issues - Troubleshoot in-place holds and litigation holds - Resolve eDiscovery and content search problems - Manage retention policies and retention labels |
| Troubleshoot Exchange Online configuration issues | 15-20% | - Troubleshoot email address policies and accepted domains - Resolve permissions and access control problems - Manage mailbox and recipient configuration - Fix mailbox database and quota issues |
| Troubleshoot mail client issues | 20-25% | - Address mailbox settings and calendar sharing issues - Troubleshoot Outlook on the web access and functionality - Resolve Outlook connectivity and profile issues - Fix mobile device and ActiveSync problems |
